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Original topic:

Phone Not Receiving Messages When Powered Off

(Topic created on: 1/12/21 10:06 AM)
userNOxAtz561c
Astronaut
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Galaxy S20

Hello! My fiancé recently purchased the Samsung Galaxy s20 just before Christmas. She has had a problem receiving text messages while the phone is powered off. Any message sent to her while her phone is powered off has never been received. (We have tested this on several occasions) 

 

She has contacted her service provider, Mint Mobile, who sent her a new sim card and this did not fix the problem.

 

She has contacted Samsung directly and they think it might be an operating system update issue, except that the problem has been happening for about a week before the most recent OS update.

 

Anyone else having similar issues with their s20? Any help is appreciated!

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S20

I would recommend continuing to reach out to the carrier. Text Messages are a carrier-specific feature.

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