Brand new, pre-order S20 Ultra... RATTLE! This is not a small noise... I don't like carrying a baby rattle that cost $1600.
Honestly.. owned cameras with zoom and OIS but never had a rattle probkem.. understand this is micro camera and may be different and has occurred with other Samsung products.. but this worries me!
Guys, it's not the same as other ois systems. The part that turtles is the zoom camera, as its lens are on the rails and move left and right inside the camera housing. It's been discussed already. Completely fine.
I've just noticed that when my camera app is open, I can hear faint white noise coming from the actual camera on the phone when I press my ear to it. Its not very loud at all but having paid for this phone I wouldn't want it to get any louder. Do you get this at your end? Is it normal?
Further to this, the sound and volume made by the camera when the camera app is open is different depending on which camera mode you use. If you or anyone else could place an ear to the camera with the app open and tell me if they can hear some sound I'd really appreciate it. I only get sound when I open my camera app though.
I just message Samsung and got this response:
It's not broken, and not harmful to your phone. To fix it just stop shaking your phone.
Hello @alsoJay ,
"This isn't a problem. It is just the lenses of the camera moving around when not being used. The lenses are stabilized with electromagnetism. When they aren't used, they will move around as there are no gears or mechanics to hold it into place."
Be sure to check your resolution on your post so other know the resolution for the same question they may have.