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‎01-14-2021 01:16 PM in
Galaxy S20Solved! Go to Solution.
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‎04-20-2021 10:53 AM in
Galaxy S20Hello,
It's usually normal for your device to feel a little warm while in use.
Here are a few facts to know:
If the phone only feels warm/slightly hot in these situations, this is normal.
- Apps running in the background
- When charging
- Downloading apps, data, etc.
- Games
- GPS in use
- Phone cases trap heat
- Screen staying on
- Streaming video or audio
- Video chat
Tips to reduce heat:
- Remove device case/cover and see if this cools it down.
- Unplug the charger if the phone is fully charged.
- Close apps running in the background.
- Close app and browser tabs you are not using
- Uninstall any apps you downloaded before the problem started.
- Turn off network connections you are not using
- Reduce the screen timeout.
- Remove the battery (if removable), inspect for any damage, dust, etc., and reinsert it.
You also have an option to put unused apps to sleep. Follow the link below:
https://www.samsung.com/us/support/answer/ANS00088422/
Here is also a helpful article that gives additional information on getting the most out of your battery:
https://www.samsung.com/us/support/answer/ANS00078987/
I hope this helps!
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‎01-14-2021 01:19 PM in
Galaxy S20- Mark as New
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‎01-14-2021 01:23 PM in
Galaxy S20- Mark as New
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‎01-19-2021 12:56 PM in
Galaxy S20What types of apps are you using when you are experiencing these symptoms?
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‎04-18-2021 03:59 PM in
Galaxy S20- Mark as New
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‎04-20-2021 10:53 AM in
Galaxy S20Hello,
It's usually normal for your device to feel a little warm while in use.
Here are a few facts to know:
If the phone only feels warm/slightly hot in these situations, this is normal.
- Apps running in the background
- When charging
- Downloading apps, data, etc.
- Games
- GPS in use
- Phone cases trap heat
- Screen staying on
- Streaming video or audio
- Video chat
Tips to reduce heat:
- Remove device case/cover and see if this cools it down.
- Unplug the charger if the phone is fully charged.
- Close apps running in the background.
- Close app and browser tabs you are not using
- Uninstall any apps you downloaded before the problem started.
- Turn off network connections you are not using
- Reduce the screen timeout.
- Remove the battery (if removable), inspect for any damage, dust, etc., and reinsert it.
You also have an option to put unused apps to sleep. Follow the link below:
https://www.samsung.com/us/support/answer/ANS00088422/
Here is also a helpful article that gives additional information on getting the most out of your battery:
https://www.samsung.com/us/support/answer/ANS00078987/
I hope this helps!
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‎04-20-2021 08:47 PM in
Galaxy S20- Mark as New
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‎01-14-2021 01:35 PM in
Galaxy S20