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Phone has a ghost ring while on a call

What causes the S20 to have a fading ghost ring while you are talking to someone? My wife and I upgraded to the S20 last week, and both phones do this between 5 and 7 minutes into the call. I have had to hard reset both phones each time it does this, and it's rather annoying.  You would think a brand new very pricey phone would work. It has other issues too I'll discuss in another thread.