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Product Expert

Re: Rattle sound when using video setting on S20 Ultra

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Hello,

 

that is normal. It is the sound of the camera aperture switching. Thanks.

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Product Expert

Re: Rattle sound when using video setting on S20 Ultra

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hi @ic3y808 

for the rattling sound that you hear when you shake the optical image stabilization "OIS"

its the one managing when you are recording or capturing phone to be at a stable position

there is no way for it to be tightened up because it is controlled a gimbal-like inside the device.

 and when you are capturing a video it shouldn't make any noise  because the electromagnet will be turned on and stabilize the videos and photos that you are trying to the.https://www.samsung.com/global/galaxy/what-is/optical-image-stabilization/

 

Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

 

View solution in original post

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Product Expert

Re: Rattle sound when using video setting on S20 Ultra

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Hey there sorry for the confusion but thats supposed to be that way, it's OIS (A technology for cameras that physically moves the camera lens to compensate for camera movement. Any time a camera takes a photo, the image is captured over a period of time. That period of time is extremely short when working with ample light.) This is very normal on devices that have OIS. Have a great day!!!

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Constellation

S20 ultra Noise from Camera

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anyone else having a rattling noise coming from the back camera? Phone hasn't be dropped or anything 

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Astronaut

Re: S20 ultra Noise from Camera

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Hi

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Constellation

Re: S20 ultra Noise from Camera

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I have that same problem on my samsung galaxy a50

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Astronaut

Re: S20 ultra Noise from Camera

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Its part of the cameras auto zoom and auto focus system. Its completely normal

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Astronaut

Re: S20 ultra Noise from Camera

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I have the same issue, rattling noise when I move my phone.. Does not sound normal.. a loose  moving parts in electrical device?

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Samsung Care Ambassador

Re: S20 ultra Noise from Camera

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@userD2z8ykeleC 

 

Those parts are not lose. They use magnets to move and stabilize auto focus for the zoom camera and image stabilization for others, but those magnets don't need to be energized and active all the time. So when you're not using the camera, those few moving parts can move around a little bit. It's actually been the thing for years: https://www.samsung.com/au/support/mobile-devices/there-is-a-rattling-noise-when-i-shake-my-device/ this page is from 2018.



If my post answered your question, please be sure to accept it as solution so other users can find answers quicker. And give it a Like. Thanks

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Constellation

Re: S20 ultra Noise from Camera

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Yes. And it goes away when you activate the camera. 

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