Ok I love Samsung galaxy and Samsung products they have always been amazing but I am so disappointed and outright surprised and aggravated with Samsung over the Samsung galaxy s 20 fe I have never paid the outrageous price for a new phone only basic couple hundred dollars and I wanted to treat myself after new job and got a discount due to upgrade and special through cspire my provider and have had nothimg but problems ever since with no help no communication no even effort to help in the matter I believe the phone screen has a defect because honestly I have had Samsung products over 15 years not once have I ever had to worry about durability have thrown a phone one fell out the back the truck fell in a creek dropped from the top of a roof of a house and straight not even a scratch no screen replacement nothing but from a two foot drop from picking up dog food my screen shattered and the best part regardless if I had insurance or not I would not have been able to claim it until after 60 days but more than that disappointment my service provide in the store mind u tells me to my face well u have no insurance and if u did we wouldn't be able to fix it cause I had to have my plan 60 days before I could claim it and regardless your phone TO NEW WE CANT FiX IT CAUSE WE DONT HAVE THE STUFF TO FIX IT WITH ITS NOT EVEN OUT YET NOT EVEN TO WAREHOUSES SO TELL ME PLEASE HOW CAN I GET THIS SITUATION TO A SAMSUNG TECH WITHOUT LOOSING ANYMORE 1100 DOLLARS TO HAVE A PHONE 4 DAYS TO DROP IT FROM 2FT AND SHATTER NOT ONLY THE FRONT FROM 2 FT AND THEN CRACK BACK LENSE TO IT MAKES NO SENSE I POINT BLANK UNDERSTAND THERE ALOT WHO WANT THINGS FREE I WORK BUST MY BUTT FOR MY PAYCHECK BUT ROGHT IS RIGHT WRONG IS WRONG IBDONT WANT NOTHING FREE BUT WANT IT BROUGHT TO LIGHT THAT SOMETIMES THINGS HAPPEN AND PRODUCTS DUE HAVE DEFECTS AND WHEN ISSUES LIKE THAT HAPPEN THE MANUFACTURERS SHOULD HELP THOSE WHO LOVE THERE PRODUCTS GET IT FIXED WITHOUT THE HASSEL AND MESS REGARDLESS OF INSURANCE COSTS THIS HAS BEEN VERY STRESSFUL DISSATISFIING AND COMPLEX JUST TO GET A SCREEN REPLACEMENT AND STILL HAVEN'T BEEN ABLE TO REPLACE THE SCREENS SO SAMSUNG PLEASE DON'T LET THIS CONTINUE TO HAPPEN TO YPUR LOYAL CUSTOMERS THAT RELY ON YOUR PRODUCTS TO MAKE A LIVING TO MAKE OUR COMMUNITIES SAFE CLEAN AND BETTER
I completely understand your frustration, but your phone's glass breaking after a drop is not considered a defect under Samsung's warranty. Instead, it's considered accidental damage. As such, you would need to pay the repair costs yourself.
You can get the phone fixed at various places (Best Buy, UBreakiFix, etc) or you can get it fixed by Samsung by sending in a repair request through the following site: https://www.samsung.com/us/support/service/
