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Constellation

Phone restarts randomly

S20 plus, snapdragon, at&t carrier. My phone restarts randomly sometimes when just sitting on my table doing nothing. I took it to at&t and we tried a factory reset with just a few apps(Facebook, snapshot, instagram) but it has still restarted on me since.

2 REPLIES 2
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Asteroid

Re: Phone restarts randomly

Hiya, did you try disabling the auto restart function from settings?

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Constellation

Re: Phone restarts randomly

I did and it did not work. Since this post I did a factory reset and that didn't work. As per Samsung I took it to a ubreakifix and they ran a diagnostic determining it was some sort of software issue causing a force restart. They did a reset with all the latest software and I restored with minimal apps(Facebook, snapchat, netflix, Instagram). Still restarting. Thanks for suggestion though.

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