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Constellation

Photos and videos don't show in gallery

Hi everyone,

I put an SD card in my s20 to store photos and videos. I was filing a time lapse and viewed but but after viewing it once I couldn't see it again. It happens to few of my photos and videos randomly. It did happen once before but I formatted my sd card and it was fine afterwards. Now after 2 months it happened again. I tried viewing them on my computer but no luck Smiley Sad . Does anyone know how to recover them? 20201021_201134.jpg

 

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Photos and videos don't show in gallery

Are you able to view them if you move them back to the phone from your SD card?


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Constellation

Re: Photos and videos don't show in gallery

No. I can't even view them on the computer and they're not on cloud.

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Samsung Moderator
Samsung Moderator

Re: Photos and videos don't show in gallery

What happens if you move the pictures from the SD card back to the phone?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Care Ambassador

Re: Photos and videos don't show in gallery

@user4vkzBefYlK hey there! Do you happen to have them saved to the cloud? 

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