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Product Expert

Re: Pixel flickering issue

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Hi @Samsung_VODEiwx 

 

So what it sounds like what your seeing is the proximity sensor. Since the sensor is behind the screen, during calls, etc., you will see a single pixel lighting up to the right of the selfie cam. This is completely normal. If your on a call and place your finger over that pixel, you should see the screen go dark.

 

I hope this info helped in any way. Have a great day. 

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Re: Pixel flickering issue

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Hi @MB-837 , that makes sense as I see it only during calls, regardless of the app. Thanks for the clarification!

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Astronaut

Re: Pixel flickering issue

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Sometimes it appears in my lock screen too. Is really quickly and disappears after that. Is that normal too?

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Product Expert

Re: Pixel flickering issue

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For this issue you are going to have to get your device inspected and repaired . Here is the link that is goin to help you get a repair : https://www.samsung.com/us/support/contact/

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Product Expert

Re: Pixel flickering issue

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@Samsung_VODEiwx  

      This is totally normal. No need to send your device in for repair. That flashing pixel you see is just the proximity sensor on the device. It is now embedded into the display and flashing when a call is in progress or any type of whatsapp or skype call or voice message is being played. Like @MB-837  mentioned below if you place your finger over it, it will dim out the display. This is the same case for Note 10 & S10 series as well. No cause to worry all is well Smiley Happy

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Re: Pixel flickering issue

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Hi @Ydania , that makes sense. Thank you!

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Astronaut

Re: Pixel flickering issue

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Hi,

I am having the same issue with my S20, but its not specific to just on call, it also seems to happen with the adaptive brightness in dim light. As I have already replaced the phone once before, I just want to confirm that there is no further issue as its happens regardless of apps or on calls.

Thanks

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Samsung Care Ambassador

Re: Pixel flickering issue

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So happy you got the correct information! Cheers!

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