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Astronaut

Pre Order Credit

Has anyone else had any issues with getting your Samsung credit for Pre-ordering the S20?

6 REPLIES 6
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Asteroid

Re: Pre Order Credit

I never got 35$ credit for pre order on s20 ultra

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Cosmic Ray

Re: Pre Order Credit

Had to contact Samsung, send them my info and I haven't heard anything back yet. When I try to register from the app, it says invalid IMEI

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Astronaut

Re: Pre Order Credit

Okay, I'll reach out Samsung soon. Crazy how difficult they make it. Just because they know people will get fed up and say screw it.

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Astronaut

Re: Pre Order Credit

Yea when I try to register my phone it says that it's already been registered. So I have no clue what to do it's really starting to tick me off now

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Cosmic Ray

Re: Pre Order Credit

Yes!  Despite Sam's Club email proving my preorder and Shop Samsung app verifying that my phone qualified, I have been unable to select a date and Customer service rep tried to tell me I didn't qualify (I preordered!).  Rep said she would forward my case and I would hear back via email in 3-5 days!  Pathetic.  If they do not give me my bonus I'll never buy another Samsung product. Especially, since my camera barely focuses!

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Constellation

Re: Pre Order Credit

nope - one has to follow up - mine shows scheduled, when i called them they say it will take 15-21 days or S20 delivery and mine is passed that. now they say they will issue manually - technology company cannot automate these? very poor one sided policies and poor cust reps getting all frustrations - no wonder people prefer Apple as i understand they deliver what is promised 

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