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Problem with samsung s20

Hi  everyone, I have problems with my phone samsungs20.i take that phone both with the new plane line.the problem is that when I make a video call at what app or messenger the voice gone down and the other can't speak with me , I have to tape mute and start again or to close the camera and start again that the voice can again.that can be problem off the line or to the phone.can help anyone with that problem