I purchased a Galaxy S20 5G through Samsung.com. I selected my intended carrier as T-Mobile. I get my phone a year ago its all paid off and now I want to change carriers. I've contacted T-Mobile like 3 times and they are useless. Who can assist me on this or who is supposed to assist me on this?
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Carrier locks can only be undone by the original carrier, and TheGalaxy is correct: they are required to do so by law as long as you meet their requirements for doing so.
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