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Original topic:

Purchased Galaxy S20 5g through Samsung for Tmobile, Now Can't Unlock

(Topic created: 07-13-2021 10:58 AM)
Members_I1WSF5v
Constellation
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Galaxy S20

I purchased a Galaxy S20 5G through Samsung.com. I selected my intended carrier as T-Mobile. I get my phone a year ago its all paid off and now I want to change carriers. I've contacted T-Mobile like 3 times and they are useless. Who can assist me on this or who is supposed to assist me on this?

 

Thanks!

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3 Replies
TheGalaxy
Neutron Star
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Galaxy S20
By law T-mobile has to unlock your phone
Jakestar43
Cosmic Ray
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Galaxy S20
How long has the device been paid off?
Also I have some direct phone numbers that you can try.
800-445-5029
Or
877-365-6413

-jake tmo expert
Solution
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S20

Carrier locks can only be undone by the original carrier, and TheGalaxy is correct: they are required to do so by law as long as you meet their requirements for doing so. 


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