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Randomly Required PIN Entry?

I needed to make an important (not 911) business call in my car. I tried to use voice commands but kept getting "You need to unlock your phone first." I have face recognition, fingerprint recognition, near-field with my Watch Active on my wrist, but my phone won't open unless I type in my PIN??? WHY??? What is the point of biometrics if it can be defeated by the PIN, AND your system requires the PIN randomly while trying to get business done??? I run a large business and I need ready access to my phone without hands-on. Please advise.