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Constellation

Receiving "Couldn't Connect" when trying to make outbound calls

Specs:

- Network: ATT

- Phone: S20+

 

Most of the time, I have to dial a number 5 - 10 times to get an outbound call to go through.

 

I press "call", and before it makes the dial sound of it calling them, it shows "Couldn't Connect" in red along the top (screenshot below).

 

What I've tried:

  • Restarting my phone (didn't work)

 

Screenshot_20201020-151522_Call.jpg

2 REPLIES 2
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Asteroid

Re: Receiving "Couldn't Connect" when trying to make outbound calls

This is one of the solutions that may work, try restarting your phone into recovery mode. Shut down your phone and reboot it pressing the volume up and power button, it should come up with a menu use the volume up and down keys to navigate to clear system cache when it is over clear system cache hit the power button and it may ask you to confirm it. After the cache is cleared it will take you back to the menu. The navigate to reboot and press the power button.
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Asteroid

Re: Receiving "Couldn't Connect" when trying to make outbound calls

If this doesn't work try removing your Sim card and putting it back in this may re-register you on the network.
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