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Constellation

Recieving Ugly videos

The videos people send to me via text always comes out poor quality. I cannot make out any detail at all. I cant see anything. It is so super blurry. The senders usually have iphones. How do i fix this? 

I have s20 ultra. Why is it happening with this very expensive phone? There has to be a solution. I cant enjoy the phone like this.

 

2 REPLIES 2
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Product Expert

Re: Recieving Ugly videos

Dear user9A7vo5Lw35

 

How are you feeling today?

 

I’m sorry for the trouble you are having with your videos. First and foremost anytime you sent any videos from an Android to IOS the quality always drop. If you want to keep the quality please considered a third party app. Third party will keep the quality of the video rather than downgrading it while trying to sent it.

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Product Expert

Re: Recieving Ugly videos

Hi @user9A7vo5Lw35   ,  Sorry to hear that  experience, 

But video qualities  depend on how you received them,

if you received a video  via text it will not  be as good as the video you received via Smartshare or Via Bluetooth. 

 

Please let me know if you have more questions , Thank you!

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