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Constellation

Registration process gives "Invalid IMEI" error

I cannot register my Galaxy S20.  The registration process is saying the data I am inputting is incorrect.  

 

Looking at my purchase agreement with Sprint, I need to register with you to access a $200 credit with Samsung. 

83 REPLIES 83
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Constellation

Re: Registration process gives "Invalid IMEI" error

Mine says the same thing. Mine is with T-Mobile

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Nebula

Re: Registration process gives "Invalid IMEI" error


@patrick35205 wrote:

I cannot register my Galaxy S20.  The registration process is saying the data I am inputting is incorrect.  

 

Looking at my purchase agreement with Sprint, I need to register with you to access a $200 credit with Samsung.  

 

 


According to a post on another thread, you should be able to register and get the credit starting March 4.

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Constellation

Re: Registration process gives "Invalid IMEI" error

Ahh, thank you

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Constellation

Invaild imei error

Accidentally deleted my new s20 ultra off my account. Trying to readd it for hours now and keep getting same error message. For me to enter a valid imei number. Ugh I'm frustrated

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Samsung Moderator
Samsung Moderator

Re: Invaild imei error

Please contact the Accounts team directly for additional assistance. They can be reached at 855-795-0509.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Invalid IMEI error when Registering S20

Is anyone else having an issue with their IMEI number not working when attempting to register the device

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Astronaut

Re: Invalid IMEI error when Registering S20

FAKE S20

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Cosmic Ray

Re: Invalid IMEI error when Registering S20

Enter the IMEI manually.

Instead of selected Phone, select the "Other Device" option. Should work after that.

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Asteroid

Re: Invalid IMEI error when Registering S20

I doubt it's fake came through Sprint with all the same stuff as my ladies device

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