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Cosmic Ray

S 20 Ultra - Smule doesn't work

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Ok, so I'm not a great singer or anything like that but the Smule app doesn't seem to work. When you record, the app doesn't pick up your voice through the mic. Then when the recording is finished, it won't play.

 

I've uninstalled and re-installed smule still the same issue. Smiley Sad

 

I just want to sing my stress away and record myself doing it lol - any suggestions?

 

Oh I just got the S 20 3 days ago.

1 SOLUTION

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Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

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Hey @user49kh45vWpP, I hope you're doing well. 

 

Congratulations on the new Galaxy S20 Ultra. I'm sorry to hear you're having trouble with an app. It sounds like you've done some good troubleshooting steps.

 

My suggestion would be to wipe the system cache. To do this, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

I hope this helps!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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26 REPLIES 26
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Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

JUMP TO SOLUTION

Hey @user49kh45vWpP, I hope you're doing well. 

 

Congratulations on the new Galaxy S20 Ultra. I'm sorry to hear you're having trouble with an app. It sounds like you've done some good troubleshooting steps.

 

My suggestion would be to wipe the system cache. To do this, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

I hope this helps!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

View solution in original post

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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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That did work, thank you Rydah!

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Highlighted
Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

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Hey @user49kh45vWpP,

 

Awesome, glad I could be of assistance. If you should ever need further help with this or any other issues with your Samsung Galaxy device, feel free to post on the forums and we would be happy to help to our best abilities.

 

Thank you for being a cool Samsung Member.

 

Take care!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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So it worked once but thats it. Do I have to keep doing that every time? Unfortunately thats not a solution now. Can I raise this query again?

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Samsung Moderator
Samsung Moderator

Re: S 20 Ultra - Smule doesn't work

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If you record on the stock recorder for the device, do you experience these symptoms?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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Im not sure what you mean by that, but I have used it on tiktok without any issues? Haven't made a call with it yet. Did you mean the voice recorder?

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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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Oh voice recorder it works ok  lots of intermittent static though.

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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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So I thought I would record on smule without the headphones and mic, and it is really terrible, the static is louder than the music and people singing. Did I buy a dud phone? Why did I give my galaxy note 9 away for this Smiley Sad 

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Community Manager
Community Manager

Re: S 20 Ultra - Smule doesn't work

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Honestly, if Smule is the only app you experience this with I would recommend reaching out to the developers so they can add an update to the application.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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