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Astronaut

Re: S 20 Ultra - Smule doesn't work

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I have this exact issue with my S20 Plus.  I traded my S9 Plus in for it, and am in Australia (so I don't know about these US versions or the likes).

I use Sennheiser Momentum True Wireless bluetooth headphones and I get awful static noise from Smule recordings, can't even recognise a voice.

I plug in my Blue Yeti mic to the UCB-C and headphones that go through the mic and that work fine for calls/ recordings on the standard phone recorder, however again on Smule I get the same result.

 

Two different options, one Bluetooth and the other wired, and the same outcome.

 

This has fristrated me the last 6 weeks since I got the phone - no longer able to record through Smule, my most used app.  So disappointing.

 

I do believe there is something for the developers of Smule to do something about this for S20 users, however there should be a way that Samsung can help its users perform the same things that they did on previous versions.  Nearly makes me want my S9+ back.

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Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

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Hey there @userC1d0F9Vmwt, I hope you're doing well.

 

I tested it with 3 full songs and had no issues. I do have a different device model as I am in the US and have a Snapdragon processor. I have no way of testing this on one of the exynos units. 

 

I'd suggest contacting Smule about this to report your issue as they may need to modify the app for the exynos processor. 

 

This is not a known problem for the S20 line in the US (which this forum is based on.) You can open a request with Smule here: https://smule.zendesk.com/hc/en-us/requests/new (this is a link for US support; I don't see one for Australia.)

 

I hope they can update the app for optimization.

 

I hope that info helps lead you to a solution. Take care! 


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Astronaut

Re: S 20 Ultra - Smule doesn't work

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Hi - I have the same issue with my S20 Plus.  When you did this, how long did it work for?  Just one recording?  Or one Smule session?  And would you have to do it again every time you wanted to use Smule?

Also - what else does this delete that I may want to keep on my phone?  I believe deleting cache files means my phone will have to download commonly accessed data again every time - making the phone experience slower.  Not too keen on that.

 

That said, I haven't even been able to get mine recording properly once.

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Constellation

Re: S 20 Ultra - Smule doesn't work

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Hi there! Same issues with my s20, Austria. Baseband version G981BXXU2ATE3. 

 

When I use my iRig mic with USB I get trashy voice, like a shredder effect or sth like that. When I use my iRig with voice recorder I get a slow-mo version of my voice with also many disortion... When I use my headphones came with the phone smule does not start with voice recording, goes 3, 2, 1 and then pauses... tried all things like uninstalling, clearing system cache and other solutins mentioned here.

 

Never had a phone like this... I better would have replaced my battery on my s8 instead bying this super-hyped phone, very very weird issues with that phone...

 

An option would be to get rid of my contract with my mobile provider and looking out for some other smartphone manufacturer. Samsung always satisfied me by providing hi tec phone hardware solutions and stability in usage. Until now...

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