cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

S 20 ultra selfie camera problem

recently my s20 selfie camera takes so long to take a picture.. when i press the shutter button it takes around 5 to 10 seconds to take the pic.. tried resetting camera setting, clearing cache and data, set the power mode to high performance, restarting.. all of no use..

 

Any help please

9 REPLIES 9
Highlighted
Samsung Moderator
Samsung Moderator

Re: S 20 ultra selfie camera problem

Are you using the stock camera app when you are experiencing these symptoms?

 

Have you had a software update to your device recently?

 

I would recommend testing your device in safe mode. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

Have you tried wiping the cache partition on your device? The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: S 20 ultra selfie camera problem

did all this, wiped cache and all... and i did a reset with no benefit.. problem is the same

Trird Safe mode and problem is the same.. might take up to 15 seconds to take one shot.. glorious camera .. really

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: S 20 ultra selfie camera problem

Hello,

 

If all troubleshooting steps did not help, I would recommend sending a private message providing the full model code and IMEI number so I can further assist with your concerns? http://bit.ly/2GGYul4

Reply
Loading...
Highlighted
Constellation

Re: S 20 ultra selfie camera problem

You are not alone, I have exactly the same issue. And yes tried everything, factory reset, wipe cache etc. Latest software update has been installed. This needs to be fixed, selfie cam is useless now!!

Reply
Loading...
Highlighted
Constellation

Re: S 20 ultra selfie camera problem

i'm having the exact problems with the selfie camera!! it drives me crazyyy

triend to do reset as well nothing helps !!

Reply
Loading...
Highlighted
Asteroid

Re: S 20 ultra selfie camera problem

i did a reset as a nonsense advice from a customer care client and i wish i didnt because albeit backing up my data, i lost a lot of apps and games (50 gigabyte) that didnt come back after reatoring.. and yeah.. problem isnt solved Lol

Reply
Loading...
Highlighted
Asteroid

Re: S 20 ultra selfie camera problem

we bought a Phone for it's camera which is  useless now.. btw i figured out that if you tried the rear 108 wowish camera with a person in the shot, u'll have the same exact problem if he's moving... i swear to god that this is my last samsung phone ever.. welcome iphone.

Reply
Loading...
Highlighted
Constellation

Re: S 20 ultra selfie camera problem

Just one question, again I'm having the same issue, butis it just me, but when you take a selfie do you  also hear a lens clicking sound,     almost like the front camera is doing some focus work...

Reply
Loading...
Highlighted
Asteroid

Re: S 20 ultra selfie camera problem

Yes u get that vibration ''haptic feedback''

Reply
Loading...