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Original topic:

S20+ 5G Crashing After Update

(Topic created on: 1/26/21 6:02 PM)
userkhdXbuaH0l
Constellation
Options
Galaxy S20

As the title says, apps on my phone are constantly crashing after a system update today. They will crash and my phone will lock.

This has happened with Notifications, Gallery, Wallpaper, Themes, Messages

 

I have cleared caches and repaired apps, restarted the phone. I'd like a solution that doesn't involve blanking the entire phone and starting over from factory state.

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1 Solution


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Solution
latoplano_6_625
Red Giant
Options
Galaxy S20

try download smart switch on your pc, backup your data on to the pc using smart swtich, then perform software update if the device is not at the latest software. or do a factory reset, then restore data that you just saved onto the pc.

 

not sure if there could be any better way without fdr.

 

other option is to download samsung members app and submit a ticket.
once you open, click +, then click error report

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2 Replies
Solution
latoplano_6_625
Red Giant
Options
Galaxy S20

try download smart switch on your pc, backup your data on to the pc using smart swtich, then perform software update if the device is not at the latest software. or do a factory reset, then restore data that you just saved onto the pc.

 

not sure if there could be any better way without fdr.

 

other option is to download samsung members app and submit a ticket.
once you open, click +, then click error report

View solution in context

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userkhdXbuaH0l
Constellation
Options
Galaxy S20

I didn't know Samsung Smart Switch did such a thorough backup! Doing a factory reset was pretty painless. Thank you

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