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Asteroid

S20 Contacts Profile information is incorrect (duplicates across devices)

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Recently purchased 2 S20 phones, 1 for me, 1 for my husband.

He updated the profile information on his phone  (e.g. profile picture and name) inside the Contacts app.

Now his profile information shows up on my phone  -- where my info should be.

I edited the profile information on my phone to reflect my name  and now my profile information is on both phones.

What controls this information ?   

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Asteroid

Re: Re: S20 Contacts Profile information is incorrect (duplicates across devic..

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Thanks for the help!  Since Samsung knows about all my devices and phone numbers,  thought it would be able to distinguish based on phone number, not just by account.

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7 REPLIES 7
Nebula

Re: S20 Contacts Profile information is incorrect (duplicates across devices)

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are you using the same account on both phones
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Asteroid

Re: S20 Contacts Profile information is incorrect (duplicates across devices)

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Samsung account ?   Google account?

 

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Nebula

Re: S20 Contacts Profile information is incorrect (duplicates across devices)

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are you using the same samsung and Google accounts on both phones
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Asteroid

Re: S20 Contacts Profile information is incorrect (duplicates across devices)

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We are using the same Samsung account on both phones (never thought we would each need an account....)

We do share one gmail account, but also each have individual gmail accounts as well.

We've had this same setup for a while, but had older S5 phones.

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Nebula

Re: Re: S20 Contacts Profile information is incorrect (duplicates across devic..

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so when you use the same account you are going to have the same info on both phones best way to do is to have another Samsung account on the other phone so you won't share the same info
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Asteroid

Re: Re: S20 Contacts Profile information is incorrect (duplicates across devic..

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Thanks for the help!  Since Samsung knows about all my devices and phone numbers,  thought it would be able to distinguish based on phone number, not just by account.

View solution in original post

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Nebula

Re: S20 Contacts Profile information is incorrect (duplicates across devices)

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you are welcome
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