JUMP TO SOLUTION Solved

Original topic:

A03 not charging all the way after 4 hours of charge

(Topic created: 04-27-2023 11:48 PM)
989 Views
Jaxnona
Astronaut
Options
Other Mobile Devices

I have a brand new A03 and I can put it on charge walk away come back 4 hours later and the phone will only be at 18%. Does anyone have any suggestions?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hello, Jaxnona. Welcome to the Community. We understand how frustrating it is when your phone will not fully charge in a reasonable time.

If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... 

In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

View solution in context

3 Replies
pooditoodie
Astronaut
Options
Other Mobile Devices
Same problem same phone I changed cords and closed all my apps it charged right up -this phone doesn't respond well to aftermarket chargers
0 Likes
Reply
Jaxnona
Astronaut
Options
Other Mobile Devices
I'm using the cord that came with it and have also changed cords but still nothing
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hello, Jaxnona. Welcome to the Community. We understand how frustrating it is when your phone will not fully charge in a reasonable time.

If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... 

In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html