Original topic:

S20 FE 5g missing 5g option

(Topic created: 05-14-2021 06:29 AM)
user1MrmAzMiIK
Constellation
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Galaxy S20

My s20 fe 5g was purchased direct from Samsung unlocked.  Model SM-G781U1.  I have been trying to get 5g working.  My carrier is convinced everything on their end is correct: SIM card, apn coverage.  In Network modes option in Settings, I only get LTE/3g/2g (auto connect), 3g/2g(auto connect), 3g or 2g.  I have tried the “special menu” to get 5g using the Samsung Band Selection app.  But again there is no choice for any 5g options.  It appears that I purchased a 5g phone from Samsung with no 5g! All suggestions are welcome!

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8 Replies
jowlingbow0
Astronaut
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Galaxy S20
You can try to reset the phone?
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user1MrmAzMiIK
Constellation
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Galaxy S20

I am reluctant to reset and go through a setup again unless I know that will fix it.  I have made a backup in prep of doing that!

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jowlingbow0
Astronaut
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Galaxy S20
Ok if it doesn't work feel free to reply
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jowlingbow0
Astronaut
Options
Galaxy S20
Ok try

Screenshot_20210514-073030_Call settings.jpg

Screenshot_20210514-073023_Call settings.jpg

Screenshot_20210514-073004_Settings.jpg

Screenshot_20210514-073015_Settings.jpg

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user1MrmAzMiIK
Constellation
Options
Galaxy S20

That is what I have done.  No 5g option are available to be selected.  As I understand, if 5g is unavailable in your area, you should should still have the option of 5g/LTE/3g/2g (auto connect) which is a choice I do not get in Network Modes.

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jowlingbow0
Astronaut
Options
Galaxy S20
Press network operators
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jowlingbow0
Astronaut
Options
Galaxy S20
Or access point names
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user1MrmAzMiIK
Constellation
Options
Galaxy S20

I have been through all of the selections with my carrier and recommendations from others as well.  I appreciate your recommendations, but I have tried all.

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