When is the update for the S20FE getting screen touch update. It is very hard to deal with sometimes. Can slide screen up or down but touch will not work then after few minutes it works for a minute.. they say update is out but I can not get it please help
It happens also when not charging. I have the factory screen protector still on. I haven't noticed any screen shaking when zooming in, but in some apps, scrolling has a delay. This shows that a low quality touch sensor has been implemented by Samsung, and I doubt that any other software update would do much to fix this. I will return this phone...too bad Samsung did not manage to deliver a decent experience on it.
I have a tmobile launch unit and misdetection of swipe and press is still present.
How do we go about getting a warrany replacement? Called customer service and they want me to take it to a repair facility.
It seems this is a possible widespread hardware issue with the S20 FE versus a software fix..
Same happened to me, but I told them I am definitely not willing do to anything. They sold me a malfuntioning unit, and I even spent too much time on testing it. I am not a beta tester. So I just send it back within the return period. Will re-order it once they fix all the problem, because it is a pretty good phone.
Can we get a reply from Samsung? I love everything else about this phone and want to keep it but they're not making it easy... We need to know if it's something they are aware of and looking into before our return window expires!
Do you see any replies from them except the standard "try to reset your phone"? Do you believe that they are not aware of the low manufacturing quality of their mass-produced first batch?
Do you wait for a promise that they fix it with a firmware later?