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Original topic:

S20 FE freezes and can't restart

(Topic created: 11-28-2020 09:58 AM)
user70myDk6Bdj
Astronaut
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Galaxy S20

Anyone else having issues with the phone freezing? I can be on anything an it freezes an I can't even restart it. I have called Samsung, emailed support etc. At this point I want the phone replaced. I definitely believe it to be an issue with the phone. 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S20

Give these steps a try: https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the phone continues to freeze, service would be recommended. For service in the U.S., you can visit any local uBreakiFix store, https://www.ubreakifix.com/samsung, or send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky

 

For service outside of the U.S., please follow this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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2 Replies
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Galaxy S20
I think your assessment is correct. We have 2 FE's, no freezing
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Give these steps a try: https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the phone continues to freeze, service would be recommended. For service in the U.S., you can visit any local uBreakiFix store, https://www.ubreakifix.com/samsung, or send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky

 

For service outside of the U.S., please follow this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.