Original topic:

S20 - MIC Issue

(Topic created: 03-23-2020 03:55 AM)
userSyuZwdPRDB
Asteroid
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Galaxy S20

Hello guys, i have a problem with my S20 Ultra. When i try to use the micronfone to record videos there's to much strange noise, specialy if i try to send a simple audio on social media. 

 

Video test https://youtu.be/9BXpzJrNNZ8 

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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Solution
userSyuZwdPRDB
Asteroid
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Galaxy S20

Problem fixed here... but was not a problem exactly. I had the Samsung S9 Plus and the microfone is onthe right side of the cellphone. Now the S20 is on the Left side, where my finger is. So the ''noise'' and ''bad quality'' is because i put my finger on the microfone and sometimes i move my finger and make noise. Now i need to put my finger in another place to hang the cellphone. Come on Samsung.. this is not ergonomic. 

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7 Replies
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S20

Hey there! the link you posted is not working. Are you using the stock camera to record or a 3rd party app?


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userSyuZwdPRDB
Asteroid
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Galaxy S20

The normal camera;; No solution. I sent the cellphone to the Samsung Assistence, and the problem still happening.. I try to send audio messages on whatsapp, instagram and is almost impossible to listen, many noise... 

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user1NNoHxAIlW
Astronaut
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Galaxy S20

Same issue as well, all videos there is a strange buzzing, static background noise. So disappointed. Did you find a solution?

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userSyuZwdPRDB
Asteroid
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Galaxy S20

No solution. I sent the cellphone to the Samsung Assistence, and the problem still happening..

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RomanC
Product Expert
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Galaxy S20

Have you tried to reset the device or check if there is anything stuck to the microphone, like dirt or dust

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userSyuZwdPRDB
Asteroid
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Galaxy S20

yes! And the cellphone went to the  Samsung assistence to fix it, and retiurned the same...  

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Solution
userSyuZwdPRDB
Asteroid
Options
Galaxy S20

Problem fixed here... but was not a problem exactly. I had the Samsung S9 Plus and the microfone is onthe right side of the cellphone. Now the S20 is on the Left side, where my finger is. So the ''noise'' and ''bad quality'' is because i put my finger on the microfone and sometimes i move my finger and make noise. Now i need to put my finger in another place to hang the cellphone. Come on Samsung.. this is not ergonomic. 

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