Beta Registration Issues

[traav1s]

When you put in the T-Mobile SIM card, did the boot/startup screen switch to T-Mobile?

[Samthetechieman]

It did. I imagine my registration was tied to me having a Sprint SIM, so switching probably locked me out of it. But I'm not sure why I can't enroll again with the T-Mobile SIM.

[EtherAsp]

I'm having the same problem 😕

[lmario1985]

Please. Could someone tell me a phone number to contact Samsung but specifically with the Beta community, or an email to be able to communicate directly with the department that is attending the Beta version of one UI 3.0. The problem is that after enrolling in the beta program, I had to change my phone service provider because the Beta version did not give me access to the data of my telephone provider. This must be some software bug that I suppose they will fix in future updates. My phone is a factory unlocked Galaxy s20 Ultra. The fact is that now, with another SIM inserted in my phone, I cannot enter the Beta community, nor can I help or enter the beta community, it shows me an error that says that my phone is not registered in the Beta program, but I if I registered properly and downloaded the software directly to my phone. Now I fear that I will not be able to install the next updates, in addition to not participating in the community. Could anyone help me, please?

[lmario1985]

😭😭

[lmario1985]

I need to know what to do. I downloaded the software directly to my phone and now it says I'm not registered 😭😭

[Alexei_Drekker]

Had the exact same issue today. Was it resolved?

[lmario1985]

Yes, it seems it was all because I changed carrier. I had to call Samsung to solve the problem

[Alexei_Drekker]

Their regular customer service number?

[EugeneD]

how did you solve this issue