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S20 Ultra 5G (Camera Failed Warning)

(Topic created on: 8/16/20 1:56 PM)
TDAWG28
Astronaut
Options
Galaxy S20
I have been getting a Warning Camera Failed notification every time I open my camera for 3 weeks now. I've done everything on the checklist including a factory reset and it still isn't working.  I've only had this phone since May 2020. I got this phone specifically for the Camera and I don't even get to enjoy that aspect. Please tell me I'm not the only one having this issue. Or if anyone as any alternative ideas? 

1 Solution


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Solution
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Hey there!

May I ask what troubleshooting steps have you tried so I can best assist you with this?

 

Have you tried resetting the settings in the Camera app?

 

- Open the Camera app on your phone.
- Now, go to the 'Settings' icon in the upper-left corner of the camera screen.
- Tap on it and the 'Camera Settings' screen will open.
- Now, scroll down and you will see the 'Reset Settings' option.

 

Since you have performed a factory reset on the device, have you restored any previous apps since then?

 

You can also try wiping the cache partition on the device to see if that helps any.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.


If you are still experiencing the same symptoms after trying the steps above, please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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42 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Hello,

 

May I ask what troubleshooting steps have you tried so I can best assist you with this?

 

Have you tried resetting the settings in the Camera app?

 

- Open the Camera app on your phone.
- Now, go to the 'Settings' icon in the upper-left corner of the camera screen.
- Tap on it and the 'Camera Settings' screen will open.
- Now, scroll down and you will see the 'Reset Settings' option.

 

Since you have performed a factory reset on the device, have you restored any previous apps since then?

 

You can also try wiping the cache partition on the device to see if that helps any.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.

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Reply
userBkb8CC0ukZ
Constellation
Options
Galaxy S20

I have the same issue.  I tried every single thing to fix this with no solution.  Im guessing this phone just needs replaced or an update.

usernPOFeAJ1Nr
Astronaut
Options
Galaxy S20

Hello

I try the steps, still the camera isnt working, 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.

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Reply
user9Mtr7yzBSr
Astronaut
Options
Galaxy S20

this is what worked for me, plug your phone to a computer, start dex on pc and go to apps, browse for camera app and open, if camera working correctly on pc display, go to your phone and try to start camera app, it should tell yo to reset the app, press ok, if working fine disconect cable and you are done.

4evershiny
Constellation
Options
Galaxy S20
I have two S20 Ultras. The camera will not focus.
user91PI65Xt12
Constellation
Options
Galaxy S20
I'm having the same problem... Every time I try to zoom the camera app fails
shawdust89117
Constellation
Options
Galaxy S20
Having the same problem. Camera won't even open, goes straight to "warning camera failed" tried everything, settings reset, catch partition, factory reset, same issue. Going to send the phone into Samsung. still under warranty.

such an expensive phone to have such a silly issue, not impressed.
frozinsk
Constellation
Options
Galaxy S20

Me too.  I've tried all those fixes to.  Its been about 3 weeks without a camera.  It was working excellent till the last update

Solution
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Hey there!

May I ask what troubleshooting steps have you tried so I can best assist you with this?

 

Have you tried resetting the settings in the Camera app?

 

- Open the Camera app on your phone.
- Now, go to the 'Settings' icon in the upper-left corner of the camera screen.
- Tap on it and the 'Camera Settings' screen will open.
- Now, scroll down and you will see the 'Reset Settings' option.

 

Since you have performed a factory reset on the device, have you restored any previous apps since then?

 

You can also try wiping the cache partition on the device to see if that helps any.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.


If you are still experiencing the same symptoms after trying the steps above, please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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