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Original topic:

S20 Ultra Camera Won't Focus

(Topic created: 09-02-2021 10:54 AM)
userblfWORXR6i
Astronaut
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Galaxy S20

So for the past week or so my S20 Ultra camera just won't focus.

Wide angle and zoom are fine, no issues, but anything from 1.0x to 4.0x is just blurry.

I've tried all the fixes I've found online and nothing 

I've reset the camera app

Cleared the cache multiple times

Gone into recovery mode and cleared the cache partition

Tried to shake the phone to see if the sensor was stuck

Checked for updates and installed the latest ones

And again, nothings worked.

 

Any help would be appreciated as this is driving me nuts now

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Solution
mokee
Constellation
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Galaxy S20
I reached out to the customer service 24/7. They told me to restart the device and it fixed the issue. I dunno if it is just temporary or permanent... will see...

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mokee
Constellation
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Galaxy S20
Same here on the S21 Ultra. I did not find a solution yet... Can anybody help?
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Solution
mokee
Constellation
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Galaxy S20
I reached out to the customer service 24/7. They told me to restart the device and it fixed the issue. I dunno if it is just temporary or permanent... will see...

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userCDOgSH5OzG
Cosmic Ray
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Galaxy S20

What model number, carrier and software build do you have?

Software build: (settings > about phone > software information - last 4 digits of SW build number)

submit an error report on members app > + button > error report

Do this right after you reproduce the issue

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SteveFrench8801
Cosmic Ray
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Galaxy S20
Do you see any dust underneath any of the sensors? Take it under a light to check.
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