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Asteroid

S20 Ultra camera crack

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Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

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Comet

Re: S20 Ultra camera crack

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No not every S20 Ultra gets a camera crack. I've done plenty of drop test on my channel testing out certain cases and the camera still looks brand new👍

 

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Comet

Re: S20 Ultra camera crack

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No not every S20 Ultra gets a camera crack. I've done plenty of drop test on my channel testing out certain cases and the camera still looks brand new👍

 

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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Asteroid

Re: S20 Ultra camera crack

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Because your test proved the phone you used did not have an issue does notbin any way show there was not an isdue..

Kinda silly!   "Look my hambuger has a pickle, so they all have a pickle."

 

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Asteroid

Broken rear camera glass s20 ultra

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while in my packet the glass of the camera broke. like a hair line that goes from one side to another, someone else have the same problem? And what can i do now? There is any warranty that cover that?

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Asteroid

Re: Broken rear camera glass s20 ultra

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I have the same problem , I contacted Samsung and they said its not their fault . The camerq is so fragile that it will break without dropping it . I'm going to get it fixed then return this garbage phone 

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Asteroid

Re: Broken rear camera glass s20 ultra

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Hi,

I just bought S20 Ultra and had same prolem, I contacted Samsung and they send me to UNBREAKFIX @ 655 S. Main St Suit 210 Orange, CA92868, today (04/30/2020). In there, they said Samsung did not pay it and they asked me paid $100.00. This fault in the Google, It had a lot of people got it. I hope Samsung they check and fix for us.

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Constellation

Re: Broken rear camera glass s20 ultra

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Who cares what Samsung says? They are THE WORST and lie about everything to not pay you.

 

Contact your credit card company and open a dispute. A camera phone that BREAKS when in your pocket is not something that should ordinarily happen. Every product has 1 year reasonable warranty BY LAW, and Samsung is pretending they don't have to follow that law.

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Astronaut

Re: Broken rear camera glass s20 ultra

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SAME!

Never dropped it, hair line crack for no impact reason.

Work requires me to work under sun, suspect natural heat stress caused the glass to break.

 

Samsung never agrees instead start to merry go round!

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Astronaut

Re: Broken rear camera glass s20 ultra

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Mark me down for the same issue with the s20 ultra.  FIRST day with a $1400 phone and the camera glass breaks.  Talk about buyers remorse.  The camera was the biggest selling point.  They need to address this or this will be my last Samsung

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Astronaut

Re: Broken rear camera glass s20 ultra

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Samsung told me they have no reports of this happening.  I told them it's all over the internet. 

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