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Asteroid

S20 Ultra camera crack

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Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

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Samsung Care Ambassador

Re: Samung S20 Ultra Camera Replacement

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Hey @dasingleton, I'm very sorry to hear about the accident.

 

I'd recommend calling your local UBreakIFix repair shop and ask them if they have any in stock. If they don't, maybe ask to receive a call when they do. UBreakIFix is Samsung's official partner in mobile repairs and they are certified to get the job done. To find your nearest UBreakIFix, please visit: https://ubreakifixit.com/locations 

 

Alternatively, as you said, you can send it into Samsung directly and get it repaired.

 

I hope this helps, take care!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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Sun

Re: S20 Ultra camera crack

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No not every S20 Ultra gets a camera crack. I've done plenty of drop test on my channel testing out certain cases and the camera still looks brand new👍

 

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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Asteroid

Re: S20 Ultra camera crack

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Because your test proved the phone you used did not have an issue does notbin any way show there was not an isdue..

Kinda silly!   "Look my hambuger has a pickle, so they all have a pickle."

 

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Constellation

Re: S20 Ultra camera crack

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I've had my s20 ultra for a bit, always in a protective case and never dropped it. My camera is shattered in one area and spidered out from there. Called Samsung said there is nothing they could do because it is cosmetic damage. I feel like this is an issue on their part seeming that its just not happening to just a few people. Before I had this phone I had the s8 for 3yrs..... I only had issues with it twice but that was in the second and third year of owning it. I'm so angry that I now have a $1300 phone that is now garbage and Samsung feels they should take no responsibility for the faulty camera glass 

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Constellation

Re: S20 Ultra camera crack

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My has had her S20 for one month with no problems. She plugged it in over night & woke up with the camera glass cracked.  She put the phone in an Otterbox as soon as she got the phone.  Long story short. Samsung refuses to say there is a problem & returned her phone.  So we now have to spend money to get it fixed. Thanks samsung. 

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Astronaut

Re: S20 Ultra camera crack

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How much did they say it would be to fix

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Constellation

Re: S20 Ultra camera crack

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mine cracked today while the phone was in my pocket.... its definitely a quality issue. never expected this from Samsung 

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Asteroid

Broken rear camera glass s20 ultra

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while in my packet the glass of the camera broke. like a hair line that goes from one side to another, someone else have the same problem? And what can i do now? There is any warranty that cover that?

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Asteroid

Re: Broken rear camera glass s20 ultra

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I have the same problem , I contacted Samsung and they said its not their fault . The camerq is so fragile that it will break without dropping it . I'm going to get it fixed then return this garbage phone 

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Asteroid

Re: Broken rear camera glass s20 ultra

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Hi,

I just bought S20 Ultra and had same prolem, I contacted Samsung and they send me to UNBREAKFIX @ 655 S. Main St Suit 210 Orange, CA92868, today (04/30/2020). In there, they said Samsung did not pay it and they asked me paid $100.00. This fault in the Google, It had a lot of people got it. I hope Samsung they check and fix for us.

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