there are Samsung Care Authorized Repair Centres (UBREAKIFIX & Samsung Experience Stores) throughout the country that can perform all types of repairs on Samsung products. If your back glass is broken, they can make sure they replace it with OEM parts, and not only that, but also make it water resistant again. They also run tests on it after the repair to make sure the phone is in as-new condition.
To see the authorized repair centres near you:
Let me know if this helps. Thanks!
Both mine and my wife's have cracked glass on the cameras. Neither of us have dropped or been rough with them. Both are in cases. Pretty sure both broke in pockets.
Same thing happened with my husband and I. The rear camera literally randomly shatters without impact. Samsung customer service is atrocious. I am hoping for a recall. I guess I should be happy they haven't caught on fire yet.
My phone is one week old and has a hairline crack across camera lens! I paid $1511.00 for this phone and never dropped or abused it. What is Samsung going to do to fix my phone? I am not obligated to pay for this since its considered defective! From what I'm reading on here I may need to file with the Better Business Bureau, is this the case?
I think that people in the United States need to go to the better business bureau on the web and file a complaint. Also read this fellow community members and Samsung... I hope Samsung Deletes This......
Breach of Warranty