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Product Expert

Re: Broken rear camera glass s20 ultra

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The warranty does not cover any physical damage but you can et that repaired all you have to do is call 1800-Samsung and they will guide you into the right direction.

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Astronaut

Re: Broken rear camera glass s20 ultra

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its not physical damage. It is a defective product. The glass breaks by itself! Samsung needs to make a better glass for the camera.

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Constellation

Re: Broken rear camera glass s20 ultra

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yes I have the same problem. Out if no where the glass cracked from 1 corner to the other. In a case never dropped or sat on. What's going on here. This should be covered brand new phone less then  month old.

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Constellation

Re: Broken rear camera glass s20 ultra

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Here to report same issue. No drops no nothing, less than a month with the phone noticed a hairline cracked across the glass from left to right. More than just a scratch with keys.

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Constellation

Re: Broken rear camera glass s20 ultra

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Same here. Normal light use, always on its own in my pocket and have a very good case for it. The camera being the main reason I have this phone too.... thinking I might switch to another make of phone now and will urge people not to buy this. 

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Constellation

Re: Broken rear camera glass s20 ultra

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SAME problem here only 10 days with the phone!



 

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Astronaut

Re: Broken rear camera glass s20 ultra

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Samsung will tell you they've never heard of the problem.  I'm angry. 

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Asteroid

Re: Broken rear camera glass s20 ultra

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I have only had my phone for 2 weeks and have experienced the same issue. I have a very thick case on my phone as well, but the camera protrudes so much that setting the phone down on the table could have caused my camera lens glass to crack. Since the back glass and camera glass are all one peace you will need the buy the entire part. Unfortunately, you cannot get parts for this phone anywhere besides Samsung’s repair HQ in Texas. They won’t sell you the part and will charge $100 to ship it out to them for repair. Now I have to deal with a cracked camera lens glass until 3rd parties get the replacement back glass in stock.

 

Samsung employees admit this is an issue but will read off the same script telling you that its your fault and that you will need to pay to get it fix. Its mind boggling that this could happen from normal use. I feel like as more cases are reported Samsung will acknowledge this and not charge people for this repair.

 

I have checked multiple sources for this replacement back glass with no luck:

eBay

AliExpress

UBREAKIFIX

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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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When you guys have a phone like this you need to be extra careful. Why would you put any phone in your pocket put it in a secure case. Thank God every phone i have had nothing bad happened because I treat it with kid gloves.

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Astronaut

Re: Broken rear camera glass s20 ultra

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This is a manufacturing defect.

I'm sure everyone knows how to be careful with a phone there mom.lol been using my pocket for over 10 years with no issues. This phone shouldn't be doing this.

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