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Constellation

Re: Broken rear camera glass s20 ultra

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The same thing happened when I placed my s20+ down onto a hard surface, it looks as though the camera glass has been hit by a tiny bullet. With the genuine samsung LED case?!

You put it perfectly, this product is not fit for purpose! It is a real shame that this very innovative camera phone has this flaw. 

I have since realised this phone is the only phone that you can buy a specialised camera guard for. Even when people use the camera guard hairline cracks are still appearing.

I hope samsung are able to help for to solve the problem that they have caused.

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Asteroid

Re: Broken rear camera glass s20 ultra

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I am in Australia and had same issue exactly. Post it publicly on thier Facebook Page, then they will ask you to inbox them, so I did, If more us do this and raise it to Consumer Bodies and ACCC then we may get a resolution, 

https://www.facebook.com/SamsungAustralia/

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Astronaut

Re: Broken rear camera glass s20 ultra

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I'm here too, my camera broke 2 days ago, and the glass is now coming off, and I'm scared it will scratch the lens. What do I do? 

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Constellation

Re: Broken rear camera glass s20 ultra

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Same here, my glass on my camera broke while sitting on my Samsung wireless charger last night. Never dropped, in a case from day one.

 

https://twitter.com/cbullardasu/status/1251968535942889488?s=19

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Asteroid

Re: Broken rear camera glass s20 ultra

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Did it overheat or get hot while charging? 

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Asteroid

Camera glass s20 ultra

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Hi. Have the phone a few weeks and just noticed camera glass is cracked.. any resolution? Is this a know issue?

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Product Expert

Re: Camera glass s20 ultra

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hello @userpWuzKRRIGc  can you provide a bit more information and load a photo if possible of the crack. 

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Cosmic Ray

Re: Camera glass s20 ultra

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You too huh,

 

 

Good luck getting it fixed by Smasung.

 

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Asteroid

Re: Broken rear camera glass s20 ultra

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mine has also broken whilst being in my pocket, it looks like the the top left lens was too close to the glass on the inside and has shattered a perfect hole in the glass  exactly around the lens. This has left a hole which dust and water can get in and cause further damage to the camera. I have a case on the phone and have never dropped or sat on it. Samsung need to sort these problems under warranty.

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Asteroid

Re: Broken rear camera glass s20 ultra

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I wonder.... Is that the telephoto lens? It moves in and out, right? 

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