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Original topic:

S20 Ultra camera crack

(Topic created on: 4/19/20 5:01 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

659 Replies
Striff
Cosmic Ray
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Galaxy S20

Let us know how you go.

Samsung tech support manager, hasn't resonded to my last email reply.

They flat out refuse to take any resposibility so the more we report on this the better informed.

userpWuzKRRIGc
Asteroid
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Galaxy S20

Ok thank you

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usergxua0A2ToQ
Constellation
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Galaxy S20

The same thing happened when I placed my s20+ down onto a hard surface, it looks as though the camera glass has been hit by a tiny bullet. With the genuine samsung LED case?!

You put it perfectly, this product is not fit for purpose! It is a real shame that this very innovative camera phone has this flaw. 

I have since realised this phone is the only phone that you can buy a specialised camera guard for. Even when people use the camera guard hairline cracks are still appearing.

I hope samsung are able to help for to solve the problem that they have caused.

userRzSTogXRHQ
Asteroid
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Galaxy S20

I am in Australia and had same issue exactly. Post it publicly on thier Facebook Page, then they will ask you to inbox them, so I did, If more us do this and raise it to Consumer Bodies and ACCC then we may get a resolution, 

https://www.facebook.com/SamsungAustralia/

user6Hzmo9MNtw
Astronaut
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Galaxy S20

I'm here too, my camera broke 2 days ago, and the glass is now coming off, and I'm scared it will scratch the lens. What do I do? 

userUbFfdtkIOO
Constellation
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Galaxy S20

Same here, my glass on my camera broke while sitting on my Samsung wireless charger last night. Never dropped, in a case from day one.

 

https://twitter.com/cbullardasu/status/1251968535942889488?s=19

userqwIYSe0HtW
Asteroid
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Galaxy S20

Did it overheat or get hot while charging? 

userpWuzKRRIGc
Asteroid
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Galaxy S20

Hi. Have the phone a few weeks and just noticed camera glass is cracked.. any resolution? Is this a know issue?

BlackOnyx6
Product Expert
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Galaxy S20

hello @userpWuzKRRIGc  can you provide a bit more information and load a photo if possible of the crack. 

Striff
Cosmic Ray
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Galaxy S20

You too huh,

 

 

Good luck getting it fixed by Smasung.