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Constellation

Re: S20 Ultra back camera lens flawed design cracks from normal use

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the same thing happened to me! I think it cracked from being on the table and getting an incoming text while on vibrate! I am returning it, since this happened in the first week. I don't know what phone to get now though..

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Constellation

Samsung ultra s20 back camera glass

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I still don't know how the back camera glass cracked. Phone is less the 6 weeks and samsung wants to charge $375 AUD . As I have seen a pattern the since the rear glass is wide they might have not factored the risk or since its wide the glass must crack for what ever reason. Samsung needs to take this on board and need to look into it. I am a apple user for last 10 years. Big mistake and it won't happen again. 

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Constellation

Back camera on s20 ultra broken When i woke up dont know how this has happened

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Cosmic Ray

Re: Back camera on s20 ultra broken When i woke up dont know how this has happened

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Join the growing group of consumers that are having this issue.

Samsung need to take resonsibility.

 

Add this to this thread

https://us.community.samsung.com/t5/Galaxy-S20/Broken-rear-camera-glass-s20-ultra/td-p/1154527

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Product Expert

Re: Back camera on s20 ultra broken When i woke up dont know how this has happened

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I would definitley go to the nearest Samsung Authrorized Repair Center and have a technician take a look. Good luck!

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Asteroid

Re: Back camera on s20 ultra broken When i woke up dont know how this has happened

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That is exactly what happened to my husband and mine. We are on our 3 claim to insurance. Samsung refuses to take responsibility for the design flaw. What I think is happening is there is some sort of a gas between the camera and the glass like in a dual pane window and it just blows out from the inside outward 😡😡

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Constellation

Re: Back camera on s20 ultra broken When i woke up dont know how this has happened

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I have the same problem with Samsung. After 10  years of Apple finally made the switch to Samsung ultra. I have no idea how to rear camera glass broke . Contacted Samsung and they want to charge me $370 . What a joke. Pathetic. This has never happened to me with Apple. 

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Astronaut

Re: Back camera on s20 ultra broken When i woke up dont know how this has happ..

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It will be a device replacement

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Astronaut

Re: Back camera on s20 ultra broken When i woke up dont know how this has happened

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IMG_2493_1.jpg

Minded the same thing shattered for no reason never dropped it never banged it it's turned around and saw shattered...

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Constellation

S20 Ultra - Cracked rear camera glass

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I bought a new S20 Ultra 2 months ago. Have not dropped it and now there is fracture across the length of the rear camera glass. I see many similar posts on this community forum. Why is Samsung not taking responsibility for what is clearly a flaw and fault on their side

 

 

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