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Original topic:

S20 Ultra camera crack

(Topic created on: 4/21/20 11:01 AM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

662 Replies
Chippy111
Asteroid
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Galaxy S20

It happened to me yesterday:double_exclamation_mark: I thought I was losing my mind, because I know I didn't drop it and I have a good case. I'm glad I did some research or I would have thought it was my fault. 

userU1ocdbufAV
Constellation
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Galaxy S20

the same thing happened to me! I think it cracked from being on the table and getting an incoming text while on vibrate! I am returning it, since this happened in the first week. I don't know what phone to get now though..

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userhEgQHMezuT
Astronaut
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Galaxy S20

Samsung S20 Ultra less than 3 weeks - same issue as if it was shot and now has a bullet hole. This is becoming common issue.

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user5lTpSQ2S8O
Constellation
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Galaxy S20

I still don't know how the back camera glass cracked. Phone is less the 6 weeks and samsung wants to charge $375 AUD . As I have seen a pattern the since the rear glass is wide they might have not factored the risk or since its wide the glass must crack for what ever reason. Samsung needs to take this on board and need to look into it. I am a apple user for last 10 years. Big mistake and it won't happen again. 

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userxf6tO7CTxg
Constellation
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Galaxy S20
Striff
Cosmic Ray
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Galaxy S20

Join the growing group of consumers that are having this issue.

Samsung need to take resonsibility.

 

Add this to this thread

https://us.community.samsung.com/t5/Galaxy-S20/Broken-rear-camera-glass-s20-ultra/td-p/1154527

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ManuelNJCSP
Product Expert
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Galaxy S20

I would definitley go to the nearest Samsung Authrorized Repair Center and have a technician take a look. Good luck!

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useruPyeBZeAQa
Asteroid
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Galaxy S20

That is exactly what happened to my husband and mine. We are on our 3 claim to insurance. Samsung refuses to take responsibility for the design flaw. What I think is happening is there is some sort of a gas between the camera and the glass like in a dual pane window and it just blows out from the inside outward :pouting_face::pouting_face:

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user5lTpSQ2S8O
Constellation
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Galaxy S20

I have the same problem with Samsung. After 10  years of Apple finally made the switch to Samsung ultra. I have no idea how to rear camera glass broke . Contacted Samsung and they want to charge me $370 . What a joke. Pathetic. This has never happened to me with Apple. 

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Mikamt72
Astronaut
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Galaxy S20

It will be a device replacement

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