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Original topic:

S20 Ultra camera crack

(Topic created on: 4/21/20 2:30 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

657 Replies
SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy S20

Hello!

 

I can understand your frustration after getting the device repaired and experiencing these symptoms. I see that your device is a non-US model. This forum is for the support of US models and since support is limited for non-US models I would recommend going to https://www.samsung.com/visitcountry/ and reaching out to the country of origin for the fastest resolution to your issue. Thank you for being the best part of Samsung!

userlzqucV3FPO
Asteroid
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Galaxy S20

Adding in my own report of cracked camera glass S20 Ultra. Had the phone replaced for $99 under my support contract. Did absolutely nothing to cause this. Phone is in a Speck case and was not dropped. 

 

Posting this as I'm sure it'll happen again and want proof to go back against Samsung.

userinFTQO8dPA
Constellation
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Galaxy S20

Was it the Ultra?

userlzqucV3FPO
Asteroid
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Galaxy S20

Yep. I should have included that in my post. 

dstjj77s
Constellation
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Galaxy S20

A long hair line crack appears for no apparent reason on the camera bump. I have not dropped the phone at all.

Hot_Vic_Hempel
Asteroid
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Galaxy S20

I have the same issue! My phone is 1 week old with case on it. 

userww9FsiyuFG
Constellation
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Galaxy S20

Had my s20 ultra 4 weeks my rear camera has cracked for no reason never been dropped and is also kept in a genuine samsung case.samsung repair centre trying to charge £69 to fix saying no one has had the same issue Clearly looking on here lots of people in the same boat. Clearly samsung need to sort this issue out as it is a problem with the s20 ultra and is now making me look towards an iphone. I've been with samsung user  since the s3 but certainly never had this issue with any another phone. The customer service at samsung is apualing .

user5sfCweBWAh
Asteroid
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Galaxy S20

Agreed 100%. I have the Tech21 case and mine  has a hairline crack at 45 degrees from bottom left to top right. I also have two internal glass pock marks on the front screen. I also have been very loyal to Samsung (Vibrant to  S8+, now S20Ultra) and this is the worst one unfortunately, and the most expensive by far. 

 

userwIrE9YM4h0
Astronaut
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Galaxy S20

So i got my s20 ultra a few days ago, heard alot of fuss about the camera glass cracking easely, checked my own phone for fun and mine has a large crack going all the way over the glass.... returning this phone tomorrow.

Striff
Cosmic Ray
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Galaxy S20

Let us know how you go.

My experience so far with Samsung is they refuse to take any ownership of this issue.