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Original topic:

S20 Ultra camera crack

(Topic created on: 4/23/20 1:22 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

663 Replies
userAIgNGAmY1E
Constellation
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Galaxy S20

my new Samsung s20 plus camera glass is broken.

 

The phone was in my pocket and when I took it out the glass was broken, it looks like a small stone has been thrown through it, without anything touching my phone.


Customer service can only give a discount for a new phone .. or repair the phone at a high cost.

 

Even if I have the glass made for a high price, who says it won't break again?

DG1790
Product Expert
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Galaxy S20

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the devices onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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userJEJIlk2NnF
Astronaut
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Galaxy S20

i have the sabe problem, my lenses just broke... i didn't let my cell phone fall... 

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userrVS1NbpZgP
Astronaut
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Galaxy S20

Same here.  My S20+ is < 2 weeks old.  Never dropped. In a case.  Rear camera glass shattered7958f89e-77e0-4b11-a619-14a1061cc8b2.jpg

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userapZsvt7LlY
Asteroid
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Galaxy S20

It happened to mine too.

Got it April 28th broke from out of nowhere June 2nd.. it's been in my purse the with the case 15mins later.. this happened. 

IT NEED TO BE A RECALL  $1500 ? SERIOUSLY???IT NEED TO BE A RECALL $1500 ? SERIOUSLY???

 

have you got any Luck on reaching SAMSUNG to admit that this is SUPPOSED to be a RECALL.

 

user166HBIST3r
Constellation
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Galaxy S20

mine broke while charging on my desk overnight. When I picked it up in the morning to remove it from the charger, I noticed it immediately. I have a robust case and never dropped or hit my phone at all. No way possible that I did this or anything to cause it. 

 

Samsung will not help. They treat it as if you broke it yourself carelessly. Funny thing is they referred me to a local repair company and they didn't have the glass and didn't know when they would be getting it. Its a complete joke really. I pre ordered this junk and waited until well after the release date because samsung apparently botches everything. received_3029020550522568.jpeg

 

received_312202226854869.jpeg

 

S20-Ultra
Galaxy
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Galaxy S20

Why are there more cracks in the 2nd picture than the first?

 

And can you check if your phone was made in Korea or Vietnam using "Samsung Phone INFO" app free on the play store and post back here? 

 

 

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useroWzzvAzkEb
Cosmic Ray
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Galaxy S20

Has anyone been successful in having Samsung repair the broken round glass hole on the S20 ultra? If so how much did it cost or was it covered. I sat the  phone down then had the glass broken in a circle above on of the lenses. Some would say its magic. 

Piwilly1
Astronaut
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Galaxy S20

Hole appeared in front of bottom left lens. Never dropped my phone. this a major problem. Samsung has a problem to fix this

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Piwilly1
Astronaut
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Galaxy S20
Att is replacing my s20 galaxy 5G
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