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Asteroid

Re: Broken rear camera glass s20 ultra

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I posted publicly on their wall and then inboxed them all details at their request including links to this forum and other websites discussing this issue.

 

https://www.facebook.com/SamsungAustralia/

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Asteroid

Re: Broken rear camera glass s20 ultra

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I did too and they claimed this was brand new information, never heard of it and I had to pay. So I linked them here, made a post here and they removed it. I'm refusing to pay and asked them to tell me again in writing (I needed this for my records) that they were unaware of this issue and that I needed to pay. They immediately switched me to another member and told me to bring it in for evaluation. 

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Asteroid

Re: Broken rear camera glass s20 ultra

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20200424_142120.jpg

 

Screenshot_20200424-194005_Email.jpg

 

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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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I'm trying to screen shot all pages before they remove them,

Happy to upload them to Facebook or anywhere else.

 

Saying it's sp@m, instead of looking after their customers regarding this issue.

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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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I just got this exact samemessage for my "Open Letter to Samsung" post.

It was made so they could be open with all of us having this issue.

 

Instead they deleted it and then have the audacity to have this very same reply.

 

I've gone and got Office of Fair Trading involved as Samsung have to step up, take resonsposibility, and reapir  or replace or recall theses phones.

 

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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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Your post was adapted and shared on reddit under the Samsung and S20 pages. I don't have a reddit account, but other people are saying the same thing!

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Asteroid

Re: Broken rear camera glass s20 ultra

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Also noticed a chip in my glass and phone has been in a very expensive case that protects camera module since day 1. Phone has never been dropped. A class action law suit should be started against Samsung. Especially for false advertising about the camera to begin with

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Halo

Re: Broken rear camera glass s20 ultra

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Is it possible that the zoom lens is able to be extended beyond the glass protecting the camera housing? This may explain the "hole" in the glass situations. The holes I've seen seems to suggest it is the top most camera doing the "punching".

 

It certainly explains why the glass has holes or becomes fractured due to pressure applied to it.

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Constellation

Re: Broken rear camera glass s20 ultra

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Has anyone ever tried using a screen protector of some sort for the rear camera? 

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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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Are these broken phones Snapdragon or Exynos?

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