My S20 Ultra camera glass also has a hairline crack that runs from side to side and crosses over the main camera lens. Literally showed up in the last hour. It wasn't dropped or sat on. It's in an official Samsung leather case. This is ridiculous.
I did too and they claimed this was brand new information, never heard of it and I had to pay. So I linked them here, made a post here and they removed it. I'm refusing to pay and asked them to tell me again in writing (I needed this for my records) that they were unaware of this issue and that I needed to pay. They immediately switched me to another member and told me to bring it in for evaluation.
I'm trying to screen shot all pages before they remove them,
Happy to upload them to Facebook or anywhere else.
Saying it's sp@m, instead of looking after their customers regarding this issue.
I just got this exact samemessage for my "Open Letter to Samsung" post.
It was made so they could be open with all of us having this issue.
Instead they deleted it and then have the audacity to have this very same reply.
I've gone and got Office of Fair Trading involved as Samsung have to step up, take resonsposibility, and reapir or replace or recall theses phones.
Also noticed a chip in my glass and phone has been in a very expensive case that protects camera module since day 1. Phone has never been dropped. A class action law suit should be started against Samsung. Especially for false advertising about the camera to begin with