Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.
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It happened to me yesterday:double_exclamation_mark: I thought I was losing my mind, because I know I didn't drop it and I have a good case. I'm glad I did some research or I would have thought it was my fault.
the same thing happened to me! I think it cracked from being on the table and getting an incoming text while on vibrate! I am returning it, since this happened in the first week. I don't know what phone to get now though..
I still don't know how the back camera glass cracked. Phone is less the 6 weeks and samsung wants to charge $375 AUD . As I have seen a pattern the since the rear glass is wide they might have not factored the risk or since its wide the glass must crack for what ever reason. Samsung needs to take this on board and need to look into it. I am a apple user for last 10 years. Big mistake and it won't happen again.
Join the growing group of consumers that are having this issue.
Samsung need to take resonsibility.
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That is exactly what happened to my husband and mine. We are on our 3 claim to insurance. Samsung refuses to take responsibility for the design flaw. What I think is happening is there is some sort of a gas between the camera and the glass like in a dual pane window and it just blows out from the inside outward :pouting_face::pouting_face:
I have the same problem with Samsung. After 10 years of Apple finally made the switch to Samsung ultra. I have no idea how to rear camera glass broke . Contacted Samsung and they want to charge me $370 . What a joke. Pathetic. This has never happened to me with Apple.