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S20 Ultra camera crack

(Topic created: 04-29-2020 05:08 AM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

657 Replies
Samsung_G8D5JNf
Constellation
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Galaxy S20

Has anyone ever tried using a screen protector of some sort for the rear camera? 

userBxbVsRndN3
Asteroid
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Galaxy S20

Are these broken phones Snapdragon or Exynos?

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user7RoJnh86xW
Constellation
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Galaxy S20

Same here, camera glass lasted 7 days. Clearly there's an issue.

I thought I must of drpped it but didn't realise. I am always careful with my phone. Had S9+ 2 years no problem. 

I certainly won't be getting it fixed as I believe it will happen again.

Definatley stopped me order more of these for my employees.

I'll go back to my S9+ until the issue is resolved.

S20ultraUk
Asteroid
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Galaxy S20

I will definitely stop using my S20 ultra till Samsung say something about it as dont want my phone camera lens be broken and Samsung say ur fault not them!

usernoJ3V4NODD
Constellation
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Galaxy S20

I have the same cracked camera lens!!!! Argh!!!!!! Noticed it after I took it off the wireless charger..  I have a Spigen Tough Armor Case on my phone. I have never dropped my phone...... 😬😬😬😭😭😭😢😥😓😰😖😩😫😵😱🤮🤧

Anyone....please advise....I've spent $1600 on the 512GB, 16 GB RAM Model!!!!! AAAAAAAH!!!!!! 

userqwIYSe0HtW
Asteroid
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Galaxy S20

Half of these have happened on wireless chargers it seems...? 

userT6XQ9oxWoG
Astronaut
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Galaxy S20

 

I just noticed thin crack straight across camera glass, definitely did not drop it, I knew it was going to happen with terrible design.  Just make the whole phone that thick, it's same difference as the stupid camera sticking out except would be safer.  Trading in my Note 10+ for this (stupid expensive) piece of junk was worst decision ever.  That was best phone ever and this might be worst I've owned.  I got this for the camera and it's not even better than Note, 5G hangs up all the time,  and has less storage.  Samsung, you dropped the ball big time, definitely looking to a new brand for first time in 6 years for next phone, good job losing customers.

S20ultraUk
Asteroid
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Galaxy S20

yes will definitely do the same as soon as find a solution or samsung do  something about this i will never get samsung again ,,,,

user9lo8d7TCKR
Asteroid
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Galaxy S20

My camera glass has broken whilst being in my pocket, it looks like the the top left lens was too close to the glass on the inside and has shattered a perfect hole in the glass  exactly around the lens. This has left a hole which dust and water can get in and cause further damage to the camera. I have a case on the phone and it has never been dropped or sat on. Samsung need to sort these problems under warranty.

Ydania
Product Expert
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Galaxy S20

@user9lo8d7TCKR 

Do you have a way of showing us a picture of this hole ? Because it does technically come with a perfect circle on the camera glass out of the box.