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Original topic:

S20 Ultra camera crack

(Topic created: 04-30-2020 07:42 AM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

657 Replies
userR1LVVGUEsQ
Constellation
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Galaxy S20

My camera glass broke too without dropping it and i was in a case. It happend 2 weeks after i got it

userbMfcNH6Y0h
Constellation
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Galaxy S20

Mine as well.  Lateral crack.

Not dropped nor bumped.

S20ultraUk
Asteroid
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Galaxy S20

can you share a photo with your report ?so that samsung knows its not a joke ..

Samsung_oEYCbCW
Constellation
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Galaxy S20

OMG, I just put in my claim for replacement through T-mobile at a cost of $99 because somehow the glass over the camera totally shattered like it was shot. The phone had not been dropped and I assumed it happened while in my pocket perhaps with keys. The night before the issue I did have it on a wireless charger but I didn't examine it right after charging so I'm not sure if it was due to wireless charging. In either case in no way was it subject to conditions that should have made the glass shatter. I'm supposed to get my replacement today and hope this doesn't happen again.glass1.jpgglass2.jpg

userqaYo5rVkDO
Cosmic Ray
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Galaxy S20

The hairline cracks. Which I got, I believe may be due to temperature or slight pressure on the glass, but those holes, which always seem to appear over a lens, makes me think the lens is actually causing the damage.  I bet they put the glass too close to the movable lenses and that is what is happening with the bullet hole pictures I've seen.

Hot_Vic_Hempel
Asteroid
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Galaxy S20

I have a hairline crack from one side of my lens to the other. Phone is 1 week old! Never dropped or abused! I paid $1511.00 for this phone! Samsung what will you do to fix my phone and make this right? I have a case on my phone as well.

Samsung_zuhiuwP
Astronaut
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Galaxy S20

Add my S20 Ultra to the hairline cracks list.

S20ultraUk
Asteroid
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Galaxy S20

Guys anyone with this issue please add a photo with your report so that samsung knows its not a joke 

userrYiGhLWbUu
Constellation
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Galaxy S20

Mine broke too. I havent dropped it and its in a good case. But sure enough my camera glass is shattered like when a baseball hits a windshield.

 

JacobJum
Constellation
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Galaxy S20

Same happened to me :(. Camera glass damage in pocket with a case on. I also thought it was strange how the Samsung leather case protects the whole phone but the camera glass. It's flush with the case which is great but I'd rather a thicker case that protects the camera glass as well, this may have helped prevent damageS20 Ultra cracked camera glassS20 Ultra cracked camera glass