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Constellation

Re: Broken rear camera glass s20 ultra

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My camera glass broke too without dropping it and i was in a case. It happend 2 weeks after i got it

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Constellation

Re: Broken rear camera glass s20 ultra

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Mine as well.  Lateral crack.

Not dropped nor bumped.

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Asteroid

Re: Broken rear camera glass s20 ultra

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can you share a photo with your report ?so that samsung knows its not a joke ..

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Constellation

Re: Broken rear camera glass s20 ultra

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OMG, I just put in my claim for replacement through T-mobile at a cost of $99 because somehow the glass over the camera totally shattered like it was shot. The phone had not been dropped and I assumed it happened while in my pocket perhaps with keys. The night before the issue I did have it on a wireless charger but I didn't examine it right after charging so I'm not sure if it was due to wireless charging. In either case in no way was it subject to conditions that should have made the glass shatter. I'm supposed to get my replacement today and hope this doesn't happen again.glass1.jpgglass2.jpg

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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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The hairline cracks. Which I got, I believe may be due to temperature or slight pressure on the glass, but those holes, which always seem to appear over a lens, makes me think the lens is actually causing the damage.  I bet they put the glass too close to the movable lenses and that is what is happening with the bullet hole pictures I've seen.

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Asteroid

Hairline crack from one side of camera lens to other side

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I have a hairline crack from one side of my lens to the other. Phone is 1 week old! Never dropped or abused! I paid $1511.00 for this phone! Samsung what will you do to fix my phone and make this right? I have a case on my phone as well.

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Astronaut

Re: Broken rear camera glass s20 ultra

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Add my S20 Ultra to the hairline cracks list.

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Asteroid

Re: Broken rear camera glass s20 ultra

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Guys anyone with this issue please add a photo with your report so that samsung knows its not a joke 

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Constellation

Re: Broken rear camera glass s20 ultra

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Mine broke too. I havent dropped it and its in a good case. But sure enough my camera glass is shattered like when a baseball hits a windshield.

 

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Constellation

Re: Broken rear camera glass s20 ultra

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Same happened to me Smiley Sad. Camera glass damage in pocket with a case on. I also thought it was strange how the Samsung leather case protects the whole phone but the camera glass. It's flush with the case which is great but I'd rather a thicker case that protects the camera glass as well, this may have helped prevent damageS20 Ultra cracked camera glassS20 Ultra cracked camera glass

 

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