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Constellation

Re: Broken rear camera glass s20 ultra

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Same happened to me Smiley Sad. Camera glass damage in pocket with a case on. I also thought it was strange how the Samsung leather case protects the whole phone but the camera glass. It's flush with the case which is great but I'd rather a thicker case that protects the camera glass as well, this may have helped prevent damageS20 Ultra cracked camera glassS20 Ultra cracked camera glass

 

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Astronaut

Re: Broken rear camera glass s20 ultra

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the exact same has happened to my phone after just a month the camera glass has been cracked from one side to the other. Phone has not been dropped and has had a protective cover and camera glass screen protector on since new, I believe it happened in my pocket. Hope Samsung recognise and repair these phones for there customers.

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Astronaut

Re: Broken rear camera glass s20 ultra

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Mine has broken today as well except it was in my pocket and it has 2 holes!! Like it has been dropped, but it definitely hasn't!!! Has Samsung got back to anyone with a solution yet? Or are they just ignoring the problem? 

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Asteroid

Re: Broken rear camera glass s20 ultra

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@usercADaXjYjCY wrote:

Mine has broken today as well except it was in my pocket and it has 2 holes!! Like it has been dropped, but it definitely hasn't!!! Has Samsung got back to anyone with a solution yet? Or are they just ignoring the problem? 


Do you have a photo to share? Exynos or Snapdragon?

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Asteroid

Re: Broken rear camera glass s20 ultra

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We have to go and write a review on the Samsung.com website to see if they listen to us that way

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Astronaut

Re: Broken rear camera glass s20 ultra

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I too had my camera bump break though it was in a good quality case.  My model is the SM-G988W which is the 512GB here in Canada.  I had to send my phone nearly 4000km (2485mi) away, but it did get fixed.  Unfortunately, when they sent it back the factory screen protector was in a state of disrepair, so now it has a third party one.

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Astronaut

Re: Broken rear camera glass s20 ultra

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I considered buying new s20 for a while now but after reading this topic im definitely not going to anymore. I hope Samsung will step up and do a recall or fix the issue free of charge for everyone affected. 

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Constellation

Re: Broken rear camera glass s20 ultra

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Same issue here. Had phone 4 Days in an Otterbox since day 1. Had hardly touched phone since buying it had not even spent time in my pocket yet. Noticed a crack from one side of the screen to another. 

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Astronaut

Re: Broken rear camera glass s20 ultra

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Same thing happened with mine. The rear camera glass has a diagonal crack without any impact. I purchased a genuine Samsung case specifically to protect the camera! I have also noticed that his part of the phone gets really hot.  Samsung customer service is no help just referring you to a repair centre. I am hoping for a recall.

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Astronaut

Re: Broken rear camera glass s20 ultra

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Thank god I found this tread before I buy it, was looking to buy it tomorrow. Samsung need to deal with this. How bad.

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