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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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The hairline cracks. Which I got, I believe may be due to temperature or slight pressure on the glass, but those holes, which always seem to appear over a lens, makes me think the lens is actually causing the damage.  I bet they put the glass too close to the movable lenses and that is what is happening with the bullet hole pictures I've seen.

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Asteroid

Hairline crack from one side of camera lens to other side

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I have a hairline crack from one side of my lens to the other. Phone is 1 week old! Never dropped or abused! I paid $1511.00 for this phone! Samsung what will you do to fix my phone and make this right? I have a case on my phone as well.

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Astronaut

Re: Broken rear camera glass s20 ultra

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Add my S20 Ultra to the hairline cracks list.

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Asteroid

Re: Broken rear camera glass s20 ultra

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Guys anyone with this issue please add a photo with your report so that samsung knows its not a joke 

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Constellation

Re: Broken rear camera glass s20 ultra

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Mine broke too. I havent dropped it and its in a good case. But sure enough my camera glass is shattered like when a baseball hits a windshield.

 

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Constellation

Re: Broken rear camera glass s20 ultra

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Same happened to me Smiley Sad. Camera glass damage in pocket with a case on. I also thought it was strange how the Samsung leather case protects the whole phone but the camera glass. It's flush with the case which is great but I'd rather a thicker case that protects the camera glass as well, this may have helped prevent damageS20 Ultra cracked camera glassS20 Ultra cracked camera glass

 

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Astronaut

Re: Broken rear camera glass s20 ultra

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the exact same has happened to my phone after just a month the camera glass has been cracked from one side to the other. Phone has not been dropped and has had a protective cover and camera glass screen protector on since new, I believe it happened in my pocket. Hope Samsung recognise and repair these phones for there customers.

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Astronaut

Re: Broken rear camera glass s20 ultra

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Mine has broken today as well except it was in my pocket and it has 2 holes!! Like it has been dropped, but it definitely hasn't!!! Has Samsung got back to anyone with a solution yet? Or are they just ignoring the problem? 

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Asteroid

Re: Broken rear camera glass s20 ultra

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@usercADaXjYjCY wrote:

Mine has broken today as well except it was in my pocket and it has 2 holes!! Like it has been dropped, but it definitely hasn't!!! Has Samsung got back to anyone with a solution yet? Or are they just ignoring the problem? 


Do you have a photo to share? Exynos or Snapdragon?

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Asteroid

Re: Broken rear camera glass s20 ultra

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We have to go and write a review on the Samsung.com website to see if they listen to us that way

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