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Cosmic Ray

Pics appear real digital looking

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Asteroid

S20 Ultra with camera glass cracks.. US customers please read

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My phone is one week old and has a hairline crack across camera lens! I paid $1511.00 for this phone and never dropped or abused it. What is Samsung going to do to fix my phone? I am not obligated to pay for this since its considered defective! From what I'm reading on here I may need to file with the Better Business Bureau, is this the case?

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Asteroid

Re: S20 Ultra with camera glass cracks.. US customers please read

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I think that people in the United States need to go to the better business bureau on the web and file a complaint. Also read this fellow community members and Samsung... I hope Samsung Deletes This......  

15883869931374605146746871087103.jpg

 

Breach of Warranty
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Asteroid

Re: S20 Ultra with camera glass cracks.. US customers please read

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Glass doesn't crack unless you had damaged it prior and the glass finally gave out

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Astronaut

Re: S20 Ultra with camera glass cracks.. US customers please read

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And you know this how?  My phone was in my pocket, with a screen protector on the camera cover, and the glass face of the camera shattered. There's no damage to the added protector, no impact mark whatsoever, so explain that Einsein. I think you don't know what you are talking about and/or you are a Samsung shill just spouting the company propoganda line of BS..... Or maybe  you're just a clueless know-it-all who is never wrong.  Either way, BUZZZZZ... wrong answer.

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Constellation

S20 ultra camera glass repair

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After repair, dust under the glass.(not under the top film, but under the glass). Done by the Official repair partner for samsung in Estonia (MTTC EESTI)

 

Is this really the quality you expect from your official partners. I didn't...

I seriously doubt that the phone is still dust- and waterproof after two repairs with the same glass.

received_227774895114272.jpeg

 

 

after repairafter repair

 

after repairafter repair

 

After 2nd repairAfter 2nd repair

 

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Samsung Moderator
Samsung Moderator

Re: S20 ultra camera glass repair

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Hello!

 

I can understand your frustration after getting the device repaired and experiencing these symptoms. I see that your device is a non-US model. This forum is for the support of US models and since support is limited for non-US models I would recommend going to https://www.samsung.com/visitcountry/ and reaching out to the country of origin for the fastest resolution to your issue. Thank you for being the best part of Samsung!

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Constellation

Another cracked camera glass S20 Ultra

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Adding in my own report of cracked camera glass S20 Ultra. Had the phone replaced for $99 under my support contract. Did absolutely nothing to cause this. Phone is in a Speck case and was not dropped. 

 

Posting this as I'm sure it'll happen again and want proof to go back against Samsung.

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Constellation

Re: Another cracked camera glass

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Was it the Ultra?

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Constellation

Re: Another cracked camera glass

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Yep. I should have included that in my post. 

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