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S20 Ultra camera crack

(Topic created: 05-07-2020 02:28 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

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userLWCqOE1GQv
Astronaut
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Galaxy S20

I have the same issue with mine. Cracked across the glass with no cause except faulty glass.

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Samsung_uE1zQEj
Constellation
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Galaxy S20

My S20 Ultra camera glass is broken too! I've never dropped my phone and it's always been inside the case. 

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user48ic8QHNOD
Astronaut
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Galaxy S20

Bought the phone first day it was released and has been in an Otterbox Defender Pro since it came out of the box. Pulled it out of my pocket today and the camera screen is shattered. Sounds like this is becoming a big problem, which for a 1400 dollar phone it shouldn't be. Hopefully they do a recall on this, going to call UBreakIFix tomorrow about replacing the camera screen and hopefully samsung will reimburse me if they recall them.

Bubba_USA
Asteroid
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Galaxy S20

Add me to the list. 2 weeks in and the camera cover is shattered. Pocket carried. Pulled it out and it's ruined. Called Samsung and the operator hung up on me explaining the warranty. Used the chat and the rep there disconnected as well. Finally had a chat with a rep who added me it will be covered under warranty. Called u break and they assured me that warranty wouldn't cover it. This is unacceptable. Is it too early for a class action suit? I want in. Google had paid me for 2 inferior phones. I now have a second Samsung phone that's junk. TV as well. Such a great company and product. 🙄🙄🙄

johnnyvvlog
Astronaut
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Galaxy S20

Same here since this morning. Went to bed with a mint phone.

When I woke up this morning the camera glass had a hearline crack in it.

Never dropped and always been in a case since day one.

And as expected not covered under warranty. This has been my last Samsung product for sure.

userClVMUnrfzZ
Constellation
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Galaxy S20

Same here. Another broken camera glass within the first two weeks. No drops. 

userYIEOcabEnv
Astronaut
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Galaxy S20

The same thing has happened to me. I have been very gentle to the phone, and then one day there was a crack over the camera module.

 

crod5084
Constellation
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Galaxy S20

My rear camera also cracked on its own.  I have a very durable case, and have not dropped my phone.  Obviously this is a Samsung quality control issue, and they need to step up and fix this issue.  

user5d34Qq4x6i
Asteroid
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Galaxy S20

Today he broke the glass on my phone by itself,  it did not fall to the ground Samsung must fix this issue,  I was paid 1367 euro for this crapp. Avoid thi telephone !!!

Samsung_nfiZhOl
Astronaut
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Galaxy S20

I don't drop my phone's, I don't toss them they are expensive and I take care of them. Now my s20 ultra camera module has a crack going across it and I have no idea how again never dropped or hit. I know everyone says they do anything but if I was a dummy and did something I'd own it that module it super fragile and well I won't recommend it to anyone. First phone ever that I won't be able to trade in I'm so mad what a waste.

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