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Asteroid

Re: Broken rear camera glass s20 ultra

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Today he broke the glass on my phone by itself,  it did not fall to the ground Samsung must fix this issue,  I was paid 1367 euro for this crapp. Avoid thi telephone !!!

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Astronaut

S20 Ultra Camera Module

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I don't drop my phone's, I don't toss them they are expensive and I take care of them. Now my s20 ultra camera module has a crack going across it and I have no idea how again never dropped or hit. I know everyone says they do anything but if I was a dummy and did something I'd own it that module it super fragile and well I won't recommend it to anyone. First phone ever that I won't be able to trade in I'm so mad what a waste.

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Samsung Care Ambassador

Re: S20 Ultra Camera Module

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You can look into getting it fixed, but it probably won't be cheap. BTW, dropping or tossing the phone is not the only way damage can occur. There are pressure cracks that can happen in your pocket, or a sudden change of ambient temperature can cause glass to crack.



If my post answered your question, please be sure to accept it as solution so other users can find answers quicker. And give it a Like. Thanks

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Constellation

Re: S20 Ultra Camera Module

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My phone has done the same think. I have never broken my phone before. This is quickly becoming a lemon. 

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Astronaut

Re: S20 Ultra Camera Module

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The exact same happened to me. I have not dropped it and been very gentle to it. Then one day, there was a crack over the camera module screen. 

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Halo

Re: S20 Ultra Camera Module

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Hey @Geno71 - I think our concern as S20 Ultra users is that the glass protecting the camera array is too fragile. I have owned over 20 touchscreen phones  since the launch of the original iPhone and I can tell you now, never once have I had a phone where the front screen of the phone fractured or had a hole punched through it.

 

Its great that Corning Gorilla Glass 6 (or whatever implementation was used in the S20 Ultra) was used but I think that slab of glass at the back is TOO THIN. Engineering standards needs to take into account real world usage. If Samsung designed the S20 Ultra to have a thin piece of extremely fragile glass protecting the camera array, they need to identify it as a defect if users are breaking it simply by putting the phone down on the table because we have already paid over USD$1400 for the phone, its crazy for us to continue to pay USD$150+ to fix the glass at the back every few months.

 

Further, another post of mine was deleted but Samsung needs to find out if that zoom lens is causing the fracture on the glass because I, for one have not treated my phone roughly at all. I am super gentle with my new phone and for it to have a fracture developed at the back is just ridiculous so the only other conclusion we can draw is that the zoom lens is somehow breaking our glass.

 

Can you help raise this with Samsung please? It may be possible that a batch of phones were produced out of standards. Regardless, people are seeing broken glass way too easily on these phones and Samsung needs to do the right thing and investigate thoroughly instead of asking customers to fork out additional $$$ to fix a problem which may re-occur.

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Astronaut

Re: S20 Ultra Camera Module

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I know that's not the only way for it to crack I was just trying to make a point that I wasn't careless. The other conditions you mentioned I'd have to say under normal circumstances if one of those caused it I'd call that defective/faulty materials definitely not something that you should expect to deal with on a $1400 phone.

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Asteroid

Re: S20 Ultra Camera Module

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HI friends, GOOD NEWS !!!

Samsung has fixed mine broken camera  glas...... free of charge !!!, telphone it has thin hairline crack. 

Samsung has confirmed manufacturing failure !!!

You  must yust coplaine and be persistent in Samsung service  IT is Samsung mistake !!

Im from Slovenia EU.

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Asteroid

Re: Broken rear camera glass s20 ultra

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Had this phone since 25th of April, same exact issue without dropping it either. 

 

Company is trying to sweep this issue under the rug and not have to pay for it. <edit>.

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Astronaut

Re: Broken rear camera glass s20 ultra

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My wife S20 camera glass just shattered. Looks like a little bullet hole.  Doesn't know how it happened wasn't dropped. It's also in a Otterbox case and has been since it was purchased.

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