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S20 Ultra camera crack

(Topic created on: 5/8/20 12:29 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

663 Replies
userJCUABHHNe0
Astronaut
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Galaxy S20

I'm another person, I've had the phone around 2 weeks, hairline crack across the top of the zoom camera not dropped the phone once and not slammed it down on the table. Hope they see that its a reoccurring problem and do something about it.

usermmAtZDpQqO
Constellation
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Galaxy S20

I keep my s20+ phone in my empty pocket, and looked at it today. And the lens is shattered. It it directly over the camera, and looks like someone pressed on it with the point of a knife. My phone has always been in a case.. i had a protective film over the camera glass and my screen. I was bummed and now I'm more bummed because it looks like I'm not the only one with the issue

userhEWSp0OAl0
Asteroid
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Galaxy S20

Mine also broke on 1st day.  Very fine crack that does not effect most pgotos except for night shots.. the crack leaves a light line across all night photos. 

jellodragon
Product Expert
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Galaxy S20

Hello,

 

There are numerous Samsung Care authorized centres that can repair physical damage on a phone for you

 

For Samsung Care Authorized locations near you:

 

https://www.samsung.com/us/support/service/locations/

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useruPyeBZeAQa
Asteroid
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Galaxy S20

These phones launched less than 4 weeks ago. It is design flaw; no fault of my own. Why on earth should I have to take it to a repair center?? There are no repair centers open right now due to COVID-19 and I can't even take the phones back. Samsung needs to step up and fix the design flaw. 

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laugher
Halo
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Galaxy S20

@jellodragon maybe you missed my post.

 

Sure, we can go to an authorised repair shop and get it fixed but I for one want to understand if this problem is a once off. You really can't expect us to simply fork out more cash after spending $$$$$ to buy this phone and then to fix a problem when we don't know what's causing it right? Who's to say it won't happen again because maybe that zoom lens is pushing out too far for a batch (or more) of these phones?

 

Look. I'm sure we all have better use of our time then to all drop our phones or take a screwdriver and punch holes in the camera glass. Look at how many people are reporting the issue. It's growing.


Samsung needs to do what's right and exchange our phones with a recent batch that has had extra quality assurance processes look through it at the very least so that we can determine if it's just a bad batch.

 

This is a relative new phone. I'm sure no one will be happy until Samsung does at least this.

 

Striff
Cosmic Ray
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Galaxy S20

Seems websites and other blog sites are now reporting on the S20 Ultra rear camera glass issues.

 

I found this one particually incitful as to maybe the reason why

 

There's websites now reporting about the cmera galss issue.

I found this one incitful to perhaps the reason why this is happening..

 

I just hope Samsung takes this seriously and not just palms it off as "misuse" or "comsetic damage"

 

"Hardened glass does get weaker as panel size increases, but manufacturers compensate for that in screens by bonding the glass to the OLED or LCD panel underneath. It’s possible that the S20 Ultra’s oversized camera module is just too big, making it easier to damage the glass simply by carrying the phone around. "
userilWm6URGv3
Cosmic Ray
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Galaxy S20

Makes perfect sense.

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userhEWSp0OAl0
Asteroid
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Galaxy S20

Camera Glass Breakage.. <edit>

Even the most Supporters of Samsung agree, this is a design problem.  

My pre-ordered S20 ULTRA had a crack on day one. Not sure if it was broken in box or my pocket this first day. I did not notice until 3 nightspot photos had a streak and I looked at len to see the micro fractures.

Samsung of course will not admit to problem nor repair under warranty. 

 

<edit> But, Samsung WILL PAY.  By Samsing paying, perhaps they will be havevto make conxessiobs to repair current problems but also fix the problem. They will also have incentive to assure they fo not disregard their customers. 

The fact Samsung is stating its not their problem while secretly changing design specs is despicable to me.

 

<edit>

user5d34Qq4x6i
Asteroid
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Galaxy S20

I have the exact same issue. Haven't had the phone for a month even and the rear camera is broken by itself hairline crack . I wont to repair Samsung becouse is manufacture issue.