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Original topic:

S20 Ultra camera crack

(Topic created: 05-12-2020 08:06 AM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

658 Replies
userRZaSIwYHJh
Constellation
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Galaxy S20

Same here. I baby my phone but I just noticed I have a crack going from one side to the other......phone has been in a Samsung cas we from day 1 and never dropped.

Joellem
Product Expert
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Galaxy S20

hi @userjVMbSO2hCF 

Sorry about what happened to your device but for a device with physical damage it will need to be serviced by a Samsung service provider I would suggest looking at this website https://www.samsung.com/us/support/service/locations/

for your device to be serviced

 

 

Samsung_xkw7JOJ
Asteroid
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Galaxy S20

We bought two S20 Ultra phones and they both developed the crack within 4 days of each other this week.

Herbyjames
Constellation
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Galaxy S20

I cannot say whether this happened before or after I received it. As I don't know how carefully K inspected it. First view all looked great and its hard to see immediately. Some users in these related threads say they noticed it while looking at an angle. I thought it was a scratch at first. I also baby my phone and have not dropped it. Two thoughts: we put often put our phones down on their backs-the design should be able to tolerate this when handled normally. Also I'm not sure that cases are made that protect this part without interfering with the optics

userqstGLSa5Kf
Asteroid
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Galaxy S20

Mine is exactly the same... The phone was days old .... Silence speaks volumes and Samsung not acknowledging tells us that we are going to be hit with large repair bills on this one ... For a phone of this price is disgusting. 

user5d34Qq4x6i
Asteroid
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Galaxy S20

This is my s20 Ultra 14 days old, camera creck by no reason,  itself.  Samsung must cower  demage no more coment ...........20200508_061930.jpg20200508_061918.jpg


@Odannyd wrote:

while in my packet the glass of the camera broke. like a hair line that goes from one side to another, someone else have the same problem? And what can i do now? There is any warranty that cover that?


 

user7ff677SAxg
Astronaut
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Galaxy S20

Just joined the club, I thought is was because people were not being careful with their phones, I was wrong. I have a good case on mine and it broke by just sitting on my desk.... I have never dropped the phone, I am super careful, and I still made the club. Pretty obvious design flaw.

usergerjTVvGNp
Constellation
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Galaxy S20

I have exactly the same type of crack and my phone didnt fall either. I dont understand how this is possible with a phone over 1300,-

userqVGEtrzkWe
Constellation
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Galaxy S20

 

 

woke up this morning to the glass on my rear camera broken. I did not drop it or anything of that nature. The phone was just sitting on my nightstand. Ive seen that this seems to be an ongoing issue with a lot of people. I called Samsung and was told their is nothing I can do aside from sending the phone in to get repaired. Does any one know if Samsung is going to start doing something about their subpar camera glass?  

Chippy111
Asteroid
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Galaxy S20

My rear camera glass broke:double_exclamation_mark:I'm still trying to figure out what happened to it, I didn't drop it and I have a good case on it. I payed $100 to get it fixed at UbreakIfix.